Business Analyst with Business process
About The Position
NCDOT IT Project Management Office is seeking short-term staffing resources for an approximate 12-month effort to implement an Occupational Safety Audit solution and Disadvantaged Business Enterprise Contact Management System. This project is intended to implement the solution to allow DOT IT organization to automate its business processes for change and problem management. These positions have responsibility for systems analysis which includes assuring that help desk and call center processes are fully understood, capturing detail requirements and business rules. Responsibilities include: Fully understanding and documenting business processes and system integration requirements. Security protocols for system utilization. Knowledgeable of the current architecture of ServiceNow. Implementing IT business processes including workflow analysis, workflow diagrams, requirements solicitation, documentation, and quality assurance.
Requirements
- Proven experience in business process analysis, requirements development, implementation, testing, and documentation
- Working knowledge of the application development lifecycle
- Strong analytical and conceptual skills
- Proven working knowledge of business process improvement and process modeling
- Demonstrated strong written and verbal communication skills and experience with Microsoft Suite
- The ability to take complex end-user requirements to automated process workflow
- Ability to work independently and with a team
- Proficiency in Microsoft Office Suite
- Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have an advanced education; may have extensive industry experience.
Nice To Haves
- Knowledgeable of the current architecture of ServiceNow.
Responsibilities
- Fully understanding and documenting business processes and system integration requirements.
- Security protocols for system utilization
- Knowledgeable of the current architecture of ServiceNow.
- Implementing IT business processes including workflow analysis, workflow diagrams, requirements solicitation, documentation, and quality assurance.
- Managing business analysis work or projects with distinct deliverables to a solution
- Identifying and documenting business processes, issues, value levers, metrics, and capabilities
- Collecting, organizing, and analyzing data
- Completing analysis and documentation of as-is capabilities
- Conducting interviews to gather business requirements
- Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking
- Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.
- Supporting change management and communications programs and activities
- Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
