Business Analyst

Northeast Delta Dental•Concord, NH

6d•Hybrid

About The Position

Northeast Delta Dental, recognized as one of the 2025 Best Companies to Work For in New Hampshire, is seeking a full-time, hybrid Business Analyst for its Business Support Department. This role is crucial for enhancing the functionality and efficiency of the company's custom enterprise system and websites. The Business Analyst will be responsible for detailed requirements analysis, process documentation, and testing complex system changes. The position is based in Concord, NH, with an on-site requirement of up to 3 days per week. The company is dedicated to improving oral health and overall well-being across New Hampshire, Maine, and Vermont.

Requirements

Bachelor's Degree in Business, Computer Science, or related field, and general work experience or an equivalent combination of training, experience and/or education.
Must be authorized to work for any employer in the United States without sponsorship now and in the future.

Responsibilities

Serves as lead resource for specific functions of custom enterprise system and/or websites by understanding department modules and related processes and procedures; explaining system functionality, relationships to other system components/outcomes, and system capacity to internal and external customers.
Ensures solutions meet business needs and requirements.
Assists with the coordination of the checkout process to help ensure system integrity post release.
Operates as link between internal and external customers and technology experts.
Expresses and advocates for customer needs and requirements and explains technical concepts to non-technical stakeholders.
Develops project plans, manages projects, and monitors performance of related activities.
Assures team projects and tasks are aligned with business objectives and results in enhancements that increase organizational efficiency, cost effectiveness, and productivity.
Keeps team members informed about deadlines set by leadership.
Informs leadership about concerns in meeting deadlines or changes in project scope.
Manages competing resources and priorities.
Based on customer requests and feedback, evaluates processes, collects requirements, uncovers areas for improvements, develops and proposes solutions for implementation.
Outlines, documents, and communicates system recommended changes, updates, and enhancements.