Business Analyst - SAO (Student Enrollment and Account Management (SEAM) -Student Accounts)

Johns Hopkins University•Baltimore, MD

14d•$64,470 - $112,850•Remote

About The Position

We are seeking a Business Analyst – Student Accounts who reports to the Associate Director of Systems and Reporting and will support a shared service team within Johns Hopkins University's (JHU) Office of Student Accounts and Enrollment Management (SEAM). This position plays a critical role in supporting the systems and technical operations of Student Accounts, with a primary focus on student billing systems, tuition calculation, system integrations, and related technologies. The role provides functional and technical support for system configuration, production processes, data integrity, and the implementation of new functionality and enhancements. Responsibilities include researching and resolving billing and system discrepancies, troubleshooting technical and data issues, supporting system testing, and helping ensure the accuracy and reliability of technologies that support student billing, payments, refunds, collections, tax reporting, and other student financial activity. This role also serves as a key liaison between Student Accounts and Johns Hopkins University Information Systems (“UIS”), translating business and operational needs into clearly defined system requirements. The position partners with UIS and Student Accounts stakeholders to define requirements and acceptance criteria, coordinate user acceptance testing, manage and prioritize JIRA requests, and support technical projects and system enhancements. The position also assists with the triage and root-cause analysis of production issues, working with technical partners to identify configuration or data-related concerns and coordinate timely resolution.

Requirements

Bachelor's Degree in a related field.
Three years of related experience
Can explain basic technical concepts to a non-technical audience.
Demonstrate strong logic and reasoning capabilities.
Process-oriented, with the ability to write current state and future workflows.
Interpersonal skills and comfortable interacting with diverse groups of people at various levels within the organization.
Demonstrated ability to articulate clearly and effectively.
Superior listening, oral, and written skills.
Detailed understanding of different phases of the software development life cycle.
Ability to develop test cases and oversee user-acceptance testing.

Nice To Haves

Master’s Degree preferred.
Four years of related work experience demonstrating increasing responsibility.
Experience in higher education, project management, and accounts receivable/billing is desired.
Experience with a document imaging systems, preferably OnBase.

Responsibilities

Provide a single point of contact for the business stakeholders and act as a liaison between the stakeholders and UIS.
Fully understand business problems presented and recommend creative solutions.
Elicit, define, and document business process needs for new, existing, and/or enhanced products, services, or optimized business processes.
Work independently with domain experts on low to medium complexity work to ensure clarity of the problem/opportunity.
Work closely with a variety of internal and external business partners to ensure that all business requirements are understood, documented, and met.
Manage business and functional requirements for new business solutions.
Develop test cases and perform and coordinate user-acceptance testing.
Identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/remediation.
Identify impacts across teams and coordinate to manage dependencies and potentially competing priorities.
Facilitate customer demands, evaluate requests, manage prioritization, and work with the appropriate technical team to resolve issues.
Apply a lean-agile mindset to work and support organizational agility
Lead discussions with the business on multiple options to help address the root cause, including various trade-offs and recommended approach.
Assist with the triage of production-related issues.
Partner with vendors and UIS in the exploration, selection, and implementation of new software solutions and service contracts.