BSG Business Analyst

City of New York • New York, NY

6d • $72,595 - $92,976 • Onsite

About The Position

The NYC Department of Environmental Protection (DEP) is responsible for providing high-quality drinking water, managing wastewater and stormwater, and reducing pollution. The Bureau of Customer Services (BCS) handles water and wastewater billing, meter management, and serves approximately 836,000 customers, collecting over $4.5 billion annually. The Business Services Group within BCS focuses on maintaining and enhancing DEP’s UMAX (Customer Information Billing System), driving process improvement initiatives, developing business operating procedures, and supporting leadership with analytics and resources. This role is for a dynamic Business Analyst within the Business Services Group.

Requirements

• Must be permanent in the Civil Service Title Staff Analyst to be considered for an interview.
• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school; or
• A baccalaureate degree from an accredited college and two years of satisfactory full-time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.
• An associate degree or completion of 60 semester credits from an accredited college and four years of satisfactory full-time professional experience as described in "2" above.
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience as described in "2" above.
• A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma.
• To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.

Nice To Haves

• Strong analytical, organizational, and problem-solving skills.
• Experience with data analysis and reporting tools (e.g., Excel).
• Familiarity with technology projects.
• Strong writing and communication abilities.
• Ability to manage multiple deadlines in a fast-paced environment.
• DEP (NYC Environmental) Bureau of Customer Services Experience

Responsibilities

• Project managing specific process improvement projects from ideation to implementation.
• Analyze data and prepare reports, summaries, and dashboards for management review.
• Coordinate project timelines, maintain trackers, and follow up on outstanding items as directed.
• Draft and edit internal communications, memos, and documentation as required.
• Perform related administrative and analytical tasks to support Business Services Group.
• Manage special projects initiated by the Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level