Other Agency Markets - Business Analyst I

The Hanover Insurance Group•Worcester, MA

About The Position

This role will serve as a key member of the Agency Insights Center of Excellence within Hanover’s Corporate Strategy Group. The Center drives the production and innovation of a unique consulting tool that provides Agents with valuable benchmarks, portfolio management opportunities and customer insights. The Center also taps into the contributory database to inform new Hanover capabilities and initiatives. The Business Analyst is a results-oriented individual who thrives on identifying actionable insights, communicating with internal and external stakeholders, collaborating with others to develop growth ideas and creating transparency on the process and outcomes. This role is focused on our Commercial Lines Agency Insight capability. Team members work on high-impact opportunities that provide a broad exposure to the company and key leaders. Collaboration, intellectual curiosity and a “roll-up your sleeves” attitude are key principles of our team. The Business Analyst position is an excellent role to accelerate your understanding of both the industry and The Hanover!

Requirements

Undergraduate degree with strong academic performance
2+ years of relevant work experience.
Solid understanding of Microsoft Excel and Microsoft PowerPoint
Solid analytical and problem-solving skills
Strong communication and interpersonal skills
Must be self-motivated and organized

Responsibilities

Facilitate the acquisition and enhancement of Commercial Lines Agency data
Assemble high impact insights utilizing the automated benchmarking tool
Connect insights to the proposed utilization of select Hanover products and services
Communicate insights and recommendations to both the Agency and Hanover’s field leaders and Agency Insight Business Development Managers
Support the Business Development Managers as they design Agency specific growth programs
Execute routine reports by extracting data from various information systems
Document processes to allow for consistent approach to future initiatives
Solicit and apply best practices in analytical and reporting techniques
Validate results to ensure accuracy
Run meetings as appropriate using best practice tools & techniques