Business Analyst

Allied Consultants, Inc.•Austin, TX

4d•Onsite

About The Position

Texas GovLink, Inc. is an Austin-based firm which has been a leading provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Business Analyst to be a key resource on a technical services team. The Business Analyst (BA) position at the Texas Education Agency works on multiple projects that support the mission of improving outcomes for Texas students, with a focus on major system enhancements, rewrite efforts, and the agency’s CRM project. This position will perform advanced, senior-level business analysis work. The business analyst serves as the conduit between the program/customer community and the software development team through which requirements flow. The BA will be involved throughout the entire software development life cycle. Upon establishment of the requirements baseline, the focus shifts toward managing the requirements specification and verifying the fulfillment of all requirements, including enhancements post-implementation.

Requirements

8 years Required Experience eliciting requirements from interviews with customers and creating well-written system requirements
8 years Required Experience with software development life cycles (SDLCs)
8 years Required Business process re-engineering and software process flow improvement experience
8 years Required Experience developing user stories and use cases that conform to business analysis best practices
8 years Required Experience designing mockups and/or wireframes that conform to UX best practices
5 years Required CRM domain expertise with a strong understanding of CRM workflows, data models, and user needs
5 years Required Demonstrated strong communication and facilitation skills
3 years Required Demonstrated strong writing and organization skills
3 years Required Documented work experience with the issue tracking software "Atlassian Jira"
3 years Required Documented work experience with the requirements management software "Modern Requirements"

Nice To Haves

3 years Preferred Documented experience working for or closely with TEA OR a federal/state/local education agency OR ed vendor
3 years Preferred Familiarity with data migration and integration efforts between CRM systems and other enterprise platforms
1 year Preferred Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., Certified Scrum Master)

Responsibilities

Analyzes user needs, business processes, pain points, and system capabilities to automate or improve existing systems.
Elicits requirements using JAD sessions, interviews, document analysis, surveys, use cases, competitive product analysis, and workflow analysis.
Transforms elicited information into business and functional requirements, use cases, user stories, software requirements specifications, wireframes, and mockups.
Uses standard templates and clear, concise natural language.
Acts as a mentor to peers and colleagues, disseminating best practices and proactively seeking training opportunities.
Utilizes TEA tools such as Jira and Modern Requirements to manage change control, participate in the SDLC, and track and communicate requirements status.
Provides dedicated support for the implementation of the agency’s CRM project, ensuring requirements are captured, managed, and fulfilled to meet program and stakeholder needs.