Business Analyst 1

Premier Staffing Solution•Warren, MI

About The Position

This position focuses on assisting in resolving current issues, providing solutions that benefit both GM and the customer, and encouraging and sharing best practices. The role involves being a single point of contact for assigned accounts, including daily interface with GM subsidiaries, GM North America Export Operations, Logistics, suppliers, GM subject matter experts, and dealers/distributors in export markets. It also requires liaison with Export Operations Managers on various order-to-delivery related issues.

Requirements

High level of analytical and problem-solving skills with a focus on identifying key issues and resolving root causes.
Demonstrate relationship-building skills with the ability to interact with the customer via email and phone conversations.
Understand unique customer needs across various countries.
Ability to work independently and meet deadlines.
Proficient use of Microsoft Word, Excel and Power Point
Strong oral and written communication skills
Ability to manage multiple activities through various GM systems such as VOM / ORDER WORKBENCH, POMS, VTIMS, BARS, V-Logistics – DF Young, GMDID, VinView (Freight Verify).

Responsibilities

Primarily responsible for tracking all orders for export markets from Order-to-Delivery (OTD).
Inform and follow up with export customers on all order entry issues, order rejects, changes to orders like options, ship to and orders cancellations (if applicable).
Responsible for tracking and updating all MVBs (Manufacturing Validation Build) status on weekly basis.
Follow up with respective teams (logistics, finance, export product managers, MVB coordinators and markets) on any changes that affect the launch of products within export markets.
Highlight any issues to Export Operations Manager on a weekly basis.
Prepare manual invoices for MVBs (if needed).
Coordinate with DF Young on logistics and financial transactions, including credit & rebill, reconsigments, and special moves (airfreight, spot buy etc.).
Generate, analyze and review weekly report on order issues with Export Operations Manager on orders not released for production, no assignment of Target Production Weeks (TPW), delayed TPWs, and orders built and not released to logistics.
Follow up with offshore plants (SGMW, SGM etc.) on any issues that hamper the follow of events from their systems to various GM's systems for both MVBs and regular production orders.
Participate in monthly calls with markets on demand submission, logistics calls along with Export Operations Manager.
Create Order Work Bench (OWB) user ids for export dealers and coordinate with teams to provide systems access (Vlogistics tool).
Coordinate with IT teams to resolve all export customers issues related to OWB delivery reporting.
Support logistics team on any queries on shipment by coordinating with port processors and DFY team.
Able to quickly learn and execute various ad hoc reports in GM systems like VOMS, POMS, VTIMS, Vlogistics Tool etc.
Vacation coverage for team members on critical tasks.
Must be flexible, and adaptable in handling multiple tasks.
Solution-orientated, collaborative, be able to find quick solutions individually and working with team members on critical issues.