Business Analyst 1

Premier Staffing Solution • Warren, MI

9d

About The Position

This position serves as the primary point of contact for assigned accounts, managing daily interactions with GM subsidiaries, GM North America Export Operations, Logistics, suppliers, GM subject matter experts, and dealers/distributors in export markets. The role involves liaising with Export Operations Managers on order-to-delivery issues, focusing on resolving current problems, providing mutually beneficial solutions, and promoting best practices. Key responsibilities include tracking export orders from order entry to delivery, communicating and following up with customers on order issues, tracking Manufacturing Validation Build (MVB) status, and coordinating with various teams to address any changes affecting product launches in export markets. The role also involves preparing manual invoices, coordinating logistics and financial transactions, generating and analyzing reports on order issues, and resolving system-related problems for export customers. Additionally, the Business Analyst will support the logistics team, learn and execute ad hoc reports in GM systems, provide vacation coverage for team members, and demonstrate flexibility, adaptability, and a solution-oriented approach.

Requirements

• High level of analytical and problem-solving skills with a focus on identifying key issues and resolving root causes.
• Demonstrate relationship-building skills with the ability to interact with the customer via email and phone conversations.
• Understand unique customer needs across various countries.
• Ability to work independently and meet deadlines.
• Proficient use of Microsoft Word, Excel and Power Point.
• Strong oral and written communication skills.
• Ability to manage multiple activities through various GM systems such as VOM / ORDER WORKBENCH, POMS, VTIMS, BARS, V-Logistics – DF Young, GMDID, VinView (Freight Verify).

Responsibilities

• Serve as the single point of contact for assigned accounts, including daily interface with GM subsidiaries, GM North America Export Operations, Logistics, suppliers, GM subject matter experts, and dealers/distributors in export markets.
• Liaise with Export Operations Managers on various order-to-delivery related issues.
• Assist in resolving current issues, providing solutions that benefit both GM and customer, and encouraging and sharing best practices.
• Track all orders for export markets from Order-to-Delivery (OTD).
• Inform and follow up with export customers on all order entry issues, order rejects, changes to orders, and cancellations.
• Track and update all MVBs (Manufacturing Validation Build) status on a weekly basis.
• Follow up with respective teams (logistics, finance, export product managers, MVB coordinators, and markets) on any changes that affect the launch of products within export markets.
• Highlight any issues to the Export Operations Manager on a weekly basis.
• Prepare manual invoices for MVBs (if needed).
• Coordinate with DF Young on logistics and financial transactions, including Credit & Rebill, Reconsigments, and Special moves (airfreight, spot buy etc.).
• Generate, analyze, and review weekly reports on order issues with the Export Operations Manager, focusing on orders not released for production, no assignment of Target Production Weeks (TPW), delayed TPWs, and orders built but not released to logistics.
• Follow up with offshore plants (SGMW, SGM etc.) on any issues that hamper the flow of events from their systems to various GM's systems for both MVBs and regular production orders.
• Participate in monthly calls with markets on demand submission and logistics calls along with the Export Operations Manager.
• Create Order Work Bench (OWB) user IDs for export dealers and coordinate with teams to provide systems access (Vlogistics tool).
• Coordinate with IT teams to resolve all export customers issues related to OWB delivery reporting.
• Support the logistics team on any queries on shipment by coordinating with port processors and the DFY team.
• Quickly learn and execute various ad hoc reports in GM systems like VOMS, POMS, VTIMS, Vlogistics Tool etc.
• Provide vacation coverage for team members on critical tasks.
• Handle multiple tasks with flexibility and adaptability.
• Be solution-oriented and collaborative, able to find quick solutions individually and by working with team members on critical issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed