Business Analyst - Retail
About The Position
The Business Analyst supports retail business processes and manages small to medium sized projects. Key aspects of this position include: (1) Researching, analyzing, and documenting business processes to define business requirements and user specifications for system process changes and improvements, (2) Coordinating people and processes to ensure projects are delivered on time and produce the desired results, and (3) Closely working with other business analysts, business stakeholders, software developers, application administrators, and IT infrastructure and security personnel to ensure proper application design and implementation.
Requirements
- Bachelor’s degree in business administration, information systems, or equivalent work experience.
- Proficient use of Microsoft Office suite and SharePoint software.
- Proficient use of remote office and collaboration tools such as Zoom, MS/Teams, and Slack.
- Knowledge of Agile development methodologies.
- Knowledge of IT Infrastructure Library (ITIL).
- Apply analytical and problem-solving skills in all areas of project management and business systems analysis.
- Work effectively in a team-oriented environment by establishing and maintaining good rapport with co-workers, supervisors, and others.
- Utilize strong verbal, written and interpersonal communication skills.
- Work on concurrent tasks (multi-tasking) and utilize proper time management.
- Organize, facilitate, and coordinate meetings as needed, especially for projects, requirements gathering, business process reviews, or business priority setting.
- Correctly communicate timely meeting recaps including business decisions, open items, and required tasks/next steps.
- Actively participate in meetings as needed and identify and assign appropriate tasks.
- Work independently on assigned tasks with some coaching.
- Perform duties with efficiency and accuracy.
- Perform confidential tasks with integrity.
- Ability to understand ROI (return on investment) analyses, for project selection and prioritization.
- Office machines (e.g., cell phone, computer, copy machine, telephone, fax, etc.) and other devices.
Nice To Haves
- Business analyst and/or project management experience
- PMI-PMP Certification
- Agile Certification, such as PMI ACP
- Experience in retail business operations.
Responsibilities
- Creates and maintains system documentation.
- Performs gap analysis for the assigned area of responsibility and provides recommendations for improvements.
- Owns and develops relationship with business stakeholders, working with them to optimize and enhance solutions in their area of responsibility.
- Defines and tracks project tasks and issues.
- Runs project meetings to keep open projects on-schedule, and on-budget.
- Works with the stakeholders and vendors to create realistic and achievable timelines.
- Escalates project deliverable and/or timeline concerns.
- Completes projects within expected deadlines or defined time estimates.
- Facilitates and performs user acceptance testing (UAT).
- Effectively works with vendors to provide the best solution for the business and IT.
- Ensures all project and vendor documents are collected and reviewed.
- Creates and reviews PCRs (program change requests) especially related to projects.
- Gathers business requirements and manages scope.
- Documents business decisions and provide project summaries.
- Participates in the evaluation of new systems.
- Independently coordinates one or more small- to medium-sized projects, with coaching.
Benefits
- top-tier medical plans
- tuition support
- Employee Stock Ownership Plan (ESOP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
