Business Analyst (Remote)

Neumo Holdings LLC•West Jordan, TX

11h•Remote

About The Position

The Senior Business Analyst plays a key role in supporting, enhancing, and implementing our Court Case Management software solutions for courts. This position requires strong analytical skills, a solid understanding of court administration processes, and the ability to lead business analysis efforts across multiple concurrent projects. The ideal candidate brings leadership experience, thrives in a dynamic environment, and excels in customer‑facing engagements.

Requirements

Bachelor’s Degree preferred, or the equivalent amount of related experience required.
3+ Experience working in court operations, case management, or judicial administration.
Previous experience in a senior or lead Business Analyst role.
Experience with judicial or government software applications.
Proficiency with JIRA or similar tools for user story creation.
Experience supporting software implementations or enterprise system rollouts.
Strong problem-solving skills and a proactive, customer-focused mindset.
Flexible and forward‑thinking in implementing technology and process improvements
Comprehensive knowledge of court processes, including domain-specific terminology.
Analytical, detail-oriented, open to change, and a keen sense of urgency when assisting clients.
Strong analytical and detail‑oriented mindset with the ability to manage multiple priorities simultaneously.
Highly adaptable, flexible, and able to operate with a strong sense of urgency when needed.
Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
Strong active listening skills and the ability to seek clarification to ensure accurate understanding.
Ability to work collaboratively with clients and colleagues while maintaining a positive team environment.
Demonstrated proficiency in Microsoft Office applications; advanced Excel skills preferred.
Jira, Monday, Confluence
Ability to learn and effectively use multiple internal software applications.
Capable of working independently with minimal supervision as well as within a team.
Ability to multitask and perform effectively in a fast‑paced environment.
Willingness to work overtime when necessary to meet project deadlines.

Responsibilities

Analyze Court workflows, court operations, and related judicial processes to identify opportunities for improvement.
Document current and future‑state business processes, functional requirements, and system interactions.
Translate operational needs into clear, actionable requirements for Product and Engineering teams.
Conduct data analysis and research to support solution design, configuration, and decision‑making.
Engage directly with customers throughout the implementation lifecycle, including discovery, configuration, testing, and deployment.
Facilitate requirements workshops, stakeholder interviews, and process review sessions with court personnel.
Provide expert guidance, subject-matter assistance, and best‑practice recommendations to clients and internal teams.
Support user acceptance testing, validate system configurations, and assist with rollout activities.
Work with Product and Engineering teams to ensure requirements are fully understood and implemented accurately.
Develop detailed user stories, acceptance criteria, and supporting documentation in JIRA.
Produce high‑quality documentation such as process maps, requirements specifications, and training materials.
Communicate complex concepts clearly to both technical and non‑technical audiences.
Provide Demonstrations and training to clients on the Court Case Management Application.
Perform other duties as assigned.