Business Analyst - Student Systems and Development

Arden University

12d • Remote

About The Position

Join Arden University at an exciting time of growth and digital transformation as a Business Analyst within our IT team. In this role, you'll play a key part in shaping the technology and processes that support our students throughout their journey with the University. Working closely with stakeholders across Arden, you'll uncover business needs, translate them into clear requirements, and help shape innovative solutions across our Student Systems. You'll work alongside Developers, Product Owners and fellow Business Analysts, making sure solutions are designed around real business needs and deliver meaningful improvements for our students and colleagues. You'll be involved throughout the project lifecycle – from discovery and requirements gathering through to testing, implementation and hypercare. You'll challenge existing processes, identify opportunities for improvement and help deliver smarter, more effective ways of working. With Arden continuing to grow globally and embark on an ambitious digital and AI transformation, this is a fantastic opportunity to join a forward-thinking IT team and make a tangible impact on the systems and experiences that underpin our students' success.

Requirements

• Formal Business Analysis qualification, such as BCS Business Analysis or Agile Business Analysis, or equivalent professional capability.
• Excellent stakeholder engagement, influencing and relationship-building skills across technical and non-technical teams.
• Strong customer-focused approach, with a commitment to delivering effective solutions for students and staff.
• Requirements elicitation using techniques such as user stories, use cases, workshops and focus groups.
• Process mapping and re-engineering for complex business processes, including current-state and future-state modelling.
• Experience developing and managing functional requirements and supporting solutions through the delivery lifecycle.
• Strong testing capability, including User Acceptance Testing (UAT), test planning and overseeing testing activities.
• Experience working across multiple, complex and concurrent projects within a fast-paced environment.
• Ability to identify process improvements and solutions that deliver measurable project benefits while considering the impact on users.
• Understanding and application of Business Analysis methodologies across Agile and waterfall delivery environments.
• Knowledge of systems and services within a complex organisation, including their integration and wider business impact.
• Understanding of relevant professional, legal and regulatory requirements.

Nice To Haves

• Understanding of Higher Education Student Systems, such as SITS, Student Records or other student-facing platforms.
• Knowledge of wider Higher Education systems, including Finance, Microsoft 365 and SharePoint.
• Relevant ITIL or project management knowledge, such as PRINCE2 or AgilePM, would support the role.
• Proficiency with Jira and process mapping tools such as Visio.

Responsibilities

• Uncover business needs, translate them into clear requirements, and help shape innovative solutions across our Student Systems.
• Work alongside Developers, Product Owners and fellow Business Analysts, making sure solutions are designed around real business needs and deliver meaningful improvements for our students and colleagues.
• Be involved throughout the project lifecycle – from discovery and requirements gathering through to testing, implementation and hypercare.
• Challenge existing processes, identify opportunities for improvement and help deliver smarter, more effective ways of working.

Benefits

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• BUPA Cash Plan Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed