Business Analyst- Raleigh, NC- hybrid
About The Position
We are seeking an experienced Business Analyst to support a statewide Cloud POS Modernization initiative. This role involves leading the elicitation, analysis, and validation of various requirements, including business, functional, non-functional, and compliance requirements. The Business Analyst will act as a key liaison between business stakeholders, DMV operations, IT teams, AWS/cloud architects, and vendors. A significant part of the role will be translating modernization challenges such as PCI DSS compliance risks, duplicate charges, refund delays, device management limitations, and NFC/contactless payment issues into actionable requirements. The position requires developing user stories, acceptance criteria, process workflows, data-flow diagrams, and integration specifications. The Business Analyst will also support enterprise integration between Cloud POS systems, DMV backend systems, and financial/payment platforms, and coordinate UAT testing, pilot planning, rollout readiness, training coordination, and device deployment planning. Validation of system performance, stability, compliance alignment, and customer experience improvements is crucial. Additionally, the role involves evaluating cloud-hosted transactional systems for scalability, performance optimization, and reliability.
Requirements
- Minimum 7+ years of experience as a Business Analyst, Systems Analyst, POS/Payments Business Analyst, or Enterprise Business Analyst.
- Strong experience with cloud-hosted POS systems, payment processing platforms, and enterprise modernization initiatives.
- Experience with AWS cloud environments, cloud integrations, API-based payment systems, and data synchronization.
- Strong knowledge of PCI DSS v4.0, P2PE, Encryption, and Tokenization.
- Experience supporting UAT execution, enterprise testing, and compliance validation.
- Understanding of NFC/contactless payment systems, payment device management, and cashiering operations.
- Ability to work with executive leadership, technical teams, vendors, and field operations teams.
- Experience supporting large-scale rollouts, cloud modernization projects, and enterprise integrations.
Responsibilities
- Lead elicitation, analysis, and validation of business requirements, functional requirements, non-functional requirements, and compliance requirements.
- Act as a liaison between business stakeholders, DMV operations, IT teams, AWS/cloud architects, and vendors.
- Support statewide Cloud POS Modernization initiative.
- Translate modernization challenges into actionable requirements, addressing issues like PCI DSS compliance risks, duplicate charges, refund delays, device management limitations, and NFC/contactless payment issues.
- Develop user stories, acceptance criteria, process workflows, data-flow diagrams, and integration specifications.
- Support enterprise integration between Cloud POS systems, DMV backend systems, and financial/payment platforms.
- Coordinate and support UAT testing, pilot planning, rollout readiness, training coordination, and device deployment planning.
- Validate system performance, stability, compliance alignment, and customer experience improvements.
- Evaluate cloud-hosted transactional systems for scalability, performance optimization, and reliability.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
