Business Analyst- Child Welfare
About The Position
Business Analysts are responsible for bridging the gap between technology and the business by assessing and improving processes and systems through analysis, stakeholder engagement, and identification of improvement opportunities. This includes eliciting, analyzing, documenting, and validating business, policy, technical, operational, and functional requirements. They develop and maintain user stories, acceptance criteria, functional specifications, process documentation, and requirements traceability. Collaboration with business stakeholders, child welfare subject matter experts, implementation vendors, and technical teams is crucial throughout discovery, design reviews, and project delivery activities. The role supports backlog refinement, prioritization, and management activities to align solution delivery with business objectives and stakeholder needs. It also guides teams in the application of Agile principles and practices, fostering an Agile mindset through planning, collaboration, and continuous improvement, while supporting Scrum ceremonies, stakeholder engagement, and coordination across project teams. Analysis of business processes, metrics, and related data is key to identifying issues, gaps, inefficiencies, risks, and opportunities for improvement. The role also supports system testing, user acceptance testing, and data validation activities, and maintains system documentation, project documentation, and project metrics. Assistance in the development and execution of project governance, business analysis, and delivery processes that support successful CCWIS modernization is also a responsibility.
Requirements
- Bachelor's degree. Additional Four (4) required in lieu of degree.
- Three (3) to Five (5) years of business analysis experience supporting child welfare, CCWIS, case management, human services, or related government technology systems.
- Demonstrated experience eliciting, analyzing, documenting, and managing business and functional requirements in Agile delivery environments.
- Experience supporting solution delivery through backlog refinement, prioritization, user story development, process analysis, and requirements management.
- Experience supporting Agile teams, including Scrum ceremonies, testing activities, and cross-functional collaboration.
- Strong analytical thinking, problem-solving, and reasoning skills, with the ability to gather, analyze, and interpret data to identify issues and potential solutions.
- Strong communication skills, including the ability to translate complex business, policy, operational, and technical information for diverse audiences.
- Proven ability to collaborate with and influence business, program, operations, vendor, and technical stakeholders.
- Experience coordinating activities across multiple work groups and advising cross-functional teams in a fast-paced project environment.
- Must be Green card holder or US citizen.
- Must be able to pass the govt background check.
Nice To Haves
- Knowledge of child welfare programs, case management systems, or CCWIS modernization initiatives preferred.
- Agile (SAFe, Scrum, etc.) Certification.
Responsibilities
- Elicit, analyze, document, and validate business, policy, technical, operational, and functional requirements.
- Develop and maintain user stories, acceptance criteria, functional specifications, process documentation, and requirements traceability.
- Collaborate with business stakeholders, child welfare subject matter experts, implementation vendors, and technical teams throughout discovery, design reviews, and project delivery activities.
- Support backlog refinement, prioritization, and management activities to align solution delivery with business objectives and stakeholder needs.
- Guide teams in the application of Agile principles and practices throughout project delivery, fostering an Agile mindset through planning, collaboration, and continuous improvement.
- Support Scrum ceremonies, stakeholder engagement, and coordination across project teams.
- Analyze business processes, business metrics, and related data to identify issues, gaps, inefficiencies, risks, and opportunities for improvement.
- Support system testing, user acceptance testing, and data validation activities.
- Maintain system documentation, project documentation, and project metrics.
- Assist in the development and execution of project governance, business analysis, and delivery processes that support successful CCWIS modernization.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
