Business Analyst (Level II or Senior) - Sales and Account Management - Remote

USAble Life•Little Rock, AR

19d•Remote

About The Position

USAble Life is seeking a Business Analyst (Level II or Senior) to join their Sales and Account Management team. This is a remote position. The company emphasizes a culture that values employees, celebrates diversity, and empowers individuals. They are committed to making a meaningful difference in the lives of others and supporting their communities, as evidenced by their "Best Places to Work" recognitions. USAble Life offers opportunities for personal and professional development, advancement, an engaging culture, and a comprehensive benefits package. The role supports Partner Management, Sales, and Account Management by performing business analysis, process improvement, and project leadership for strategic initiatives, partner reporting, and operational effectiveness. The analyst will collaborate cross-functionally with various departments and external partners to gather requirements, define solutions, and ensure successful project delivery.

Requirements

Bachelor's degree in a related field or equivalent work experience.
At least 2 years of business process analysis and improvement experience.
Experience working in a team-oriented collaborative environment.
Proven analytical and problem-solving experience.
Ability to document scope of a small to medium project.
Experience with process mapping and formal process documentation.
Or equivalent military experience.
Strong working knowledge of insurance industry and/or business-related operations and processes.
Strong knowledge of information gathering, planning, and organizing methods and principles.
Excellent communication and interpersonal skills including the ability to address a wide range of audiences.
Strong customer service skills.
Intermediate skills in MS Office Word, Excel, Power Point, Visio, and Project.
Ability to prioritize workflow and maintain attention to detail within time constraints.
Ability to synthesize data from divergent sources and create a final product with a consistent voice, look, and feel.
Ability to translate between technical and business language.
Ability to work independently on multiple tasks in a fast-paced environment.
3+ years of progressively responsible experience in business analysis, operational improvement, data analysis, or reporting (Senior Business Analyst).
Demonstrated success supporting or leading large, complex initiatives (Senior Business Analyst).
Advanced knowledge of business analysis competencies (Senior Business Analyst).
Advanced information gathering, planning, and organizational skills (Senior Business Analyst).
Advanced proficiency in Microsoft Office tools (Senior Business Analyst).
Demonstrated ability to scope, lead, and deliver large, complex initiatives (Senior Business Analyst).
Proven ability to influence outcomes and guide cross-functional teams without direct authority (Senior Business Analyst).
Strong problem-solving skills with the ability to formulate and evaluate solution options (Senior Business Analyst).

Nice To Haves

Experience supporting Sales, Account Management, or partner-facing teams.
Insurance industry experience, including life, dental, or related products.

Responsibilities

Works with Partner Management, Sales, Account Management, business stakeholders, and external partners to gather, analyze, document, and communicate business requirements based on current and future business needs.
Establishes metrics to measure the efficiency and effectiveness of projects.
Oversees testing of each delivered objective to ensure defects are resolved before user acceptance testing.
Coordinates with project team members to obtain information related to functionality as it relates to objective development.
Creates and provides functional requirement documents to, and reviews with, project team members to identify and resolve any issues.
Contributes to business process improvement and policy analysis work for corporate strategic initiatives.
Serves as the project lead for multiple medium and large complex projects.
Gathers, analyzes, documents, and validates the needs of business stakeholders.
Provides functional requirement documents including inputs, processing steps and outputs to meet users' needs to assist developers in successfully translating and achieving project goals.
Creates training documents and maintains project files and updates.
Facilitates training on new systems and/or process implementations.
Performs other related duties and responsibilities as assigned.
Coordinate day-to-day oversight and execution of large, complex initiatives, working closely with project teams and key stakeholders (Senior Business Analyst).
Provide guidance and support to project resources related to requirements development, testing activities, and implementation planning (Senior Business Analyst).
Facilitate cross-functional alignment by supporting project communications and helping ensure business expectations are clearly understood and addressed (Senior Business Analyst).
Take a lead role in executing and coordinating testing activities for complex initiatives to ensure readiness for user acceptance testing (Senior Business Analyst).
Support the design and implementation of new or revised processes associated with higher-complexity initiatives (Senior Business Analyst).

Benefits

A culture that values employees and celebrates, empowers, and inspires a diverse workforce
Outstanding and affordable benefits package
PTO provided at date of hire
11 paid holidays
401(k) with up to 6% match; fully vested from day 1
Remote opportunities with company-provided equipment
Team-oriented, collaborative group of peers
Career advancement opportunities
Tuition Reimbursement
Employee Assistance Program
Inclusion Council and Employee Resource Groups
Recharge Days and Volunteer Time Off