Business Analyst, Business Intelligence

Breakthrough T1D•New York, NY

1d•$115,000 - $135,000

About The Position

The Business Analyst acts as an intermediary between the Data and Technology team and business segments. The role partners with business stakeholders to identify and document technology needs, delivering new solutions, system improvements, and features aligned with business strategies and objectives. The Business Analyst works with development and quality assurance teams during enhancement and implementation phases to ensure deliverables meet business needs, and fosters communication between technical personnel and project stakeholders. The ideal candidate thrives in a dynamic, fast-paced, agile setting and manages multiple requests at different stages.

Requirements

At least 3 years of experience as a Business Analyst supporting technical project teams in defining and delivering business-critical systems.
Experience with Agile and Waterfall methodologies and Atlassian products such as Jira and Confluence.
Strong knowledge of the SDLC.
Outstanding written and verbal communication skills, including the ability to explain complex ideas to technical and non-technical teams.
Strong critical-thinking, analytical, and problem-solving skills, including the ability to assess possible solutions creatively.
Expertise eliciting and documenting requirements using use cases, user stories, workflow diagrams, data flow diagrams, screen wireframes, or other methods.
Expertise with Microsoft tools such as Visio, PowerPoint, and SharePoint, or diagramming tools such as Lucidchart.
Experience developing and executing test cases and with test management.
Attention to detail and ability to thrive in a dynamic, fast-paced environment.
Ability to work independently and as part of a team.
Ability to learn and adapt to new technologies in a fast-paced environment.
Flexibility, organization, and multitasking skills.
Excellent decision-making skills and judgment.
Strong customer-service attitude and focus on end-user satisfaction.
Ownership, enthusiasm, and innovation in addressing problems.
Working proficiency in SQL and hands-on experience delivering solutions using a data visualization tool such as Tableau or Power BI.
Strong stakeholder management skills, including balancing competing priorities, diverse stakeholder groups, and varied levels of data fluency and technical skill.
Bachelor’s degree in Business Administration, Information Technology, Marketing, Computer Science, or a related field.

Nice To Haves

Familiarity with the nonprofit sector.
Familiarity with nonprofit or mission-driven operational models, fundraising principles, and data environments, including experience with sensitive constituent data and federated data domains.
Experience with CRM, fundraising, and marketing platform data, such as Salesforce, Luminate Online, or Marketing Cloud.
Experience with project management and service desk platforms.
IIBA certification (ECBA, CCBA, or CBAP) or equivalent applied experience.

Responsibilities

Collaborate with stakeholders to gather, document, and synthesize information into actionable requirements.
Ensure current and new systems, solutions, features, and functions satisfy business needs and objectives.
Create and maintain business requirements documentation, including process maps, business process diagrams, and data flow diagrams.
Facilitate meetings and workshops to elicit and refine requirements and reach stakeholder consensus.
Assist in all phases of the SDLC.
Support Agile Scrum stages, including ideation, planning, implementation, testing, review, and retrospectives.
Support the flow of business requests through project management and service desk platforms.
Support User Acceptance Testing for system releases.
Work with engineering, design, and QA teams to ensure solutions meet business needs, are delivered on time, and have appropriately stored technical documentation.
Assist the project manager and product owner with project plans and roadmaps, including timelines, milestones, and deliverables.
Learn business application functionality to assess requirement feasibility and provide informed recommendations.
Create, organize, and maintain Jira tickets with detailed descriptions and acceptance criteria; ensure work items are defined and prioritized.
Manage multiple projects and competing priorities to meet deadlines.
Communicate with technical and non-technical teams.
Identify operational issues and propose workflows, application solutions, and process improvements for business units.