Business Analyst, Advertising, Support Products & Services

Amazon • Seattle, WA

2d • $82,700 - $130,100 • Onsite

About The Position

Advertising's Support Products & Services team is searching for a curious, detail-oriented Senior Business Analyst (Sr BA) to join a multi-faceted Business Intelligence team that serves a broad variety of product, program and engineering stakeholders. In this role, you'll play a crucial part in translating advertiser data into actionable insights that drive improvements in the Amazon advertisers' experience. The ideal candidate will combine strategic thinking with technical expertise to transform complex data into business insights that directly impact advertiser success and satisfaction.

Requirements

• 3+ years of tax, finance or a related analytical field experience
• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• 3+ years of business or financial analysis experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with Excel
• Experience with SQL
• Experience making business recommendations and influencing stakeholders

Nice To Haves

• Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling

Responsibilities

• Collaborating with stakeholders to propose and implement new metrics or enhancements
• Developing reports and dashboards to provide insights into advertiser support metrics and performance
• Conducting root cause analysis on advertiser pain points and service issues
• Supporting the rollout of initiatives and technologies, including AI-driven solutions
• Assisting with maintenance and operational excellence
• Documenting current processes and workflows

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior