Business Analyst - SETS Help Desk Financial Team

State of Ohio • Columbus, OH

2d • Onsite

About The Position

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. This position is responsible for acquiring and maintaining an in-depth knowledge of the Support Enforcement Tracking System (SETS) functionality, upgrades, and enhancements. The role provides first-level technical assistance and problem resolution for SETS users, conducts individual research, collaborates with teammates on complex issues, and develops and delivers presentations to county partners during quarterly video conferences. The ideal candidate is an independent worker with strong analytical skills, capable of quickly and accurately processing data, defining unusual problems, establishing facts, drawing complex conclusions, thoroughly documenting findings, and effectively communicating results to customers.

Requirements

• Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education &/or experience shall not be applied to satisfy one of the following): 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying child support laws, policies & procedures & child support IVD regulations mandated by Ohio Department of Job & Family Services or Department of Children & Youth, & using SETS computer systems.
• 6 mos. trg. or 6 mos. exp. in operating personal computer & using office system software, that is Microsoft Word, Excel, Power Point, or like software package.

Nice To Haves

• Strong critical thinking and problem‑solving abilities
• Ability to analyze data and tailor reports for technical and non‑technical audiences
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Clear written and verbal communication skills
• Ability to manage complex information and multiple tasks concurrently

Responsibilities

• Research, analyze, and evaluate reported issues to distinguish between user errors and system errors
• Respond to county Child Support Enforcement Agency (CSEA) inquiries and educate users on proper system usage
• Assist users throughout the problem-solving process
• Proactively review and follow up on SETS financial transactions and processes
• Serve as a Subject Matter Expert on system processes and functionality
• Provide feedback to support the development of business requirements

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees