Business Analyst

Umbrella Incorporated•Toronto, ON

46d

About The Position

The Senior Business Analyst is responsible for driving requirements clarity, stakeholder alignment, and delivery support across client engagements. This role acts as a key liaison between clients and technical teams, ensuring business needs are clearly understood, documented, and translated into actionable work items that support successful delivery. The Senior Business Analyst focuses on facilitating communication, managing dependencies, and ensuring that delivery teams have the information needed to execute effectively, while maintaining strong relationships with client stakeholders. This is an active position.

Requirements

5–7+ years of experience as a Business Analyst or in a similar role
Experience in eCommerce or complex delivery environments involving APIs, integrations, SAP/ERP, PIM systems, and Salesforce
Strong experience gathering and documenting business and system requirements, including user stories, acceptance criteria, process maps, and traceability
Hands-on experience with Jira and Confluence
Proven ability to facilitate workshops, interview stakeholders, and translate ambiguous needs into clear requirements
Excellent communication and stakeholder management skills, with the ability to explain technical concepts in business terms
Experience working in Agile and Waterfall delivery environments
Strong analytical, problem-solving, and prioritization skills in fast-paced environment

Nice To Haves

MBA or advanced degree in Business, Strategy, or a related field
Demonstrated experience in strategic planning, consulting, or advisory engagements
Familiarity with emerging technologies, including AI/ML and Agentic AI, and their business applications