Business Analyst

Onit, Inc.

16d • $75,000 - $100,000

About The Position

The Business Analyst plays a critical role in delivering advanced SaaS support and solution optimization, combining technical expertise with a consultative, client-facing approach. This individual partners closely with customers and internal teams to solve complex technical challenges, design scalable solutions, and ensure successful implementation.
Success in this role means acting as a trusted advisor to clients, delivering high-quality solutions that align with business goals, and driving continuous improvement through collaboration, technical depth, and proactive problem-solving. You thrive in a fast-paced environment, take ownership from concept to completion, and contribute to both customer success and product evolution.

Requirements

• 3+ years of experience as a Business Analyst, preferably in enterprise software, SaaS, professional services, consulting, or a related environment.
• Bachelor’s degree in Business Administration, Information Systems, Business Analytics, Computer Science, or a related field. Equivalent professional experience may be considered.
• Demonstrated ability to quickly understand business requirements and expectations.
• Excellent verbal and written communication skills.
• Previous roles in a customer-facing environment.
• Detail-oriented with strong organizational skills.
• General understanding of programming fundamentals.
• Strong team player with proven ability to work with teams across geos.
• Excellent Microsoft Office Suite and general documentation proficiency.
• Ability to multi-task and prioritize across several projects simultaneously.

Responsibilities

• Work with an implementation manager to create requirement documents for functional design of enterprise solutions, translating business requirements into technical specifications.
• Assist the implementation manager in implementation, which includes requirement documentation, requirement gathering, implementation design, UAT testing, handling issues, and change requests.
• Translate complex business needs into scalable, value-driven solutions aligned with Onit’s platform.
• Partner cross-functionally with Product, Engineering, Project Management, and Client Success to ensure the deliverable matches the scope and client requirements with seamless execution, delivered on-time and within scope.
• Ensure the customer will be a positive reference to other customers/prospects.
• Support end-to-end solution delivery, including implementations, integrations, data migrations, and system configurations.
• Serve as a trusted advisor to client stakeholders, leading discovery sessions and identifying process optimization opportunities.
• Ensure high-quality delivery through validation, troubleshooting, and adherence to best practices.
• Build strong client relationships through responsiveness, professionalism, and proactive communication.
• Continuously improve technical and functional expertise, contributing to documentation, knowledge sharing, and innovation.

Benefits

• Three medical plan options, plus dental and vision
• Employer contribution to HSA for HDHP plan participants
• 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions
• Flexible paid time off
• 7 sick days
• 9 paid company holidays annually
• Exceptional paid leave for birth parents, non-birth parents, and caregivers
• Surrogacy and adoption reimbursement
• 100% employer-paid life and disability insurance
• Voluntary benefits including hospital indemnity, critical illness, accident, and pet insurance
• Healthcare FSA, HSA, and dependent care FSA
• One paid volunteer day each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level