Business Analyst

Durham College•Oshawa, ON

22h•CA$47 - CA$54•Onsite

About The Position

Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce. A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design. Our modern campuses in Oshawa and Whitby offer 145 programs – including six bachelor’s degrees and 11 apprenticeship programs – to more than 11,000 full-time post-secondary and nearly 3,000 apprenticeship students. In addition, we have more than 16,000 student registrations in professional and part-time learning. More than 120,000 alumni represent the college, both locally and around the world. DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

Requirements

A minimum of a 4-year diploma or degree in Business Administration with a focus on Information Technology
A minimum of 8-years of progressive work experience in the Information Technology sector, particularly within a software development environment
A minimum of 5-years as a Business Analyst, together with experience in managing customer relationships and project coordination or project management
Knowledge of SDLC processes required
Advanced skills with diagramming software (MS Visio) and project management software (such as Microsoft Project), MS Office skills (Word, Excel)
Effective interpersonal skills to deal with competing demands from various sources, ability to adapt quickly to changing priorities, all while building and managing customer relationships
Experience writing internal communications, reports, business cases, systems papers and best practices; preparing and delivering presentations and conducting meetings in a large, complex computing environment

Nice To Haves

Additional courses in Business Analysis, Project Management would be preferred
An ITIL Foundations level of certification is an asset
Familiarity/training with Ellucian Banner or similar student information system

Responsibilities

Provides leadership in the analysis and implementation of information systems and acts as project coordinator for Enterprise Systems projects.
Understands users’ business requirements, clarifies users’ issues, develops technical specifications and provides instruction to the development team.
Provides advice to College and University staff on current and new information systems.
Works with departments to implement a best practice strategy for enhancing existing technology and selecting new systems.
Identifies and analyses the business requirements of the users and stakeholders to recommend solutions to their business problems or needs.
Documents the business requirements in detail for requested code changes or new processes; meets with the business users to assess and review requests for changes; determine what impact the changes may have; recommends resources to examine the codes and/or functionality of the applicable modules.
Creates and executes communication plans with all users, development team, management to ensure understanding and agreement by all involved with respect to the work to be performed and the methodology and processes to be used.
Provides support to users in the conduct of user acceptance testing, walkthroughs, user documentation and training materials, liaising with developers to address problems with system changes, post implementation reviews.
Acts as project coordinator for projects which the Director, Enterprise Systems is project managing, determines staff utilization and project capacity, identify issues and risks, prepares project schedules, subtasks, dependencies, timelines, communication plans and monitors the progress of work against the project schedule.
Creates reports in response to special requests from senior College staff.