NC DHHS Business Analyst- Mid Level

Connvertex Technologies•Raleigh, NC

1d•Hybrid

About The Position

The North Carolina Department of Health and Human Services (NC DHHS) Division of Child Development and Early Education (DCDEE) is seeking to procure an enterprise Electronic Document Management System (eDMS) to replace fragmented, paper-based processes. Currently, the division lacks a unified, agency-wide solution for managing electronic records. While some business units have limited solutions, many others rely on manual processes, leading to inefficiencies and inconsistent practices. There is also a lack of an integrated platform for secure and efficient document sharing. The Senior Business Analyst will lead process analysis and requirements development using NCDIT tools within an agile project using Jira, Confluence, and Orbus. This role involves close collaboration with business partners, project leadership, and technical stakeholders to support the development of the new eDMS solution. The analyst will utilize specific N.C. Department of Information Technology Business Analysis Team tools and templates to document business, functional, and technical requirements. The project follows an agile methodology and will utilize tools such as Jira, Confluence, Orbus Infinity, and other project management and documentation tools.

Requirements

Experience as a Senior Business Analyst
Experience with NCDIT tools
Experience in an agile project environment
Proficiency with Jira, Confluence, and Orbus
Experience with business process analysis
Experience with requirements development
Experience documenting business, functional, and technical requirements
Experience facilitating stakeholder interviews, workshops, and requirements-gathering sessions
Experience developing and managing epics, features, user stories, and product backlog items
Experience analyzing and documenting current-state and future-state business processes, workflows, and data flows
Experience creating visual documentation such as process flow diagrams and data flow diagrams
Experience assisting in defining document classification, retention, security, access control, records management, and compliance requirements
Experience supporting procurement activities by developing requirements documentation and evaluation criteria
Experience supporting testing activities (SIT, UAT)
Experience preparing and maintaining project documentation and repositories
Experience supporting implementation planning, training, and deployment
Experience monitoring and tracking project deliverables, risks, and issues

Nice To Haves

Experience with Microsoft Visio

Responsibilities

Collaborate with business stakeholders, program staff, project leadership, vendors, and technical teams to elicit, analyze, validate, and document business, functional, and non-functional requirements for the enterprise eDMS solution.
Facilitate stakeholder interviews, workshops, requirements-gathering sessions, backlog refinement meetings, sprint planning sessions, and other Agile ceremonies to identify business needs and ensure requirements are accurately translated into solution deliverables.
Develop, document, and manage epics, features, user stories, acceptance criteria, and product backlog items using Jira and Confluence; support backlog prioritization and requirements traceability throughout the project lifecycle.
Analyze and document current-state and future-state business processes, workflows, document lifecycles, data flows, and system interactions; identify opportunities for process improvement and operational efficiencies.
Develop and maintain project artifacts, including stakeholder analyses, business requirements documents, functional requirements, use cases, user stories, process maps, workflow diagrams, wireframes, context diagrams, and gap analyses.
Create and maintain visual documentation, including process flow diagrams, data flow diagrams, entity relationship diagrams, system context diagrams, and other models using Microsoft Visio and Orbus Infinity.
Assist in defining document classification, retention, security, access control, records management, and compliance requirements in collaboration with business and regulatory stakeholders.
Support procurement activities by developing requirements documentation, evaluation criteria, vendor questions, and other solicitation-related artifacts.
Collaborate with vendors and technical teams to evaluate proposed solutions and ensure alignment with documented business requirements and organizational objectives.
Support requirements traceability, change management, and impact analysis activities throughout the project lifecycle.
Develop and support testing activities, including test strategies, test scenarios, test cases, acceptance criteria, System Integration Testing (SIT), User Acceptance Testing (UAT), and defect resolution.
Prepare, maintain, and organize project documentation, requirements repositories, meeting notes, decision logs, status reports, and knowledge articles within Confluence and other approved project repositories.
Provide support for implementation planning, training, deployment, and go-live activities.
Monitor and track project deliverables, dependencies, risks, issues, and approvals in accordance with the approved project plan.
Participate in project governance activities, including project team meetings, PMO reviews, vendor meetings, stakeholder meetings, and executive briefings as required.