Business Analyst

ThinkTek•Washington, DC

7d•Hybrid

About The Position

We are seeking a highly skilled and motivated Business Analyst to join our dynamic team. In this role, you will collaborate with stakeholders to gather and document business requirements, analyze processes and data, and bridge communication between business and technical teams. Your responsibilities will include prioritizing and managing requirements, conducting data analysis, and identifying opportunities for process improvement. You will play a key role in ensuring the successful implementation of projects by facilitating effective communication, overseeing user acceptance testing, and providing training and support. Provide responsive, timely, courteous, and professional customer support via customer service support application for inquiries related to application usage, technical issues, and resolutions. Respond to electronic communications from the user community. Ensure customer satisfaction and maintain positive business relations during all interactions. Create, maintain, and update support tickets with information about the problem and its resolution. Collaborate with cross-functional teams to achieve shared understanding and project success while identifying and addressing process enhancements and risks. Assist in developing and preparing various correspondence and documentation, including Standard Operating Procedures and reports. Work with stakeholders to capture business objectives and requirements. Organize and conduct knowledge sharing and training for internal and external stakeholders. Assist with translating business needs into technical specifications, including workflow and data model documentation using Microsoft Office and other tools

Requirements

Security Clearance: Minimum Secret clearance
Associate degree or higher in business administration, technical writing, process optimization, information technology, or related fields.
3-6 years of experience required
Familiar with one or more of the ServiceNow, Git, Jira and other similar tools.
Proficiency in business analysis, data analysis, and problem-solving abilities, excellent communication and interpersonal aptitude.
Self-driven, customer-focused, and detail-oriented with a focus on accuracy.
Strong communication skills are essential, enabling effective teamwork and project leadership.
Familiarity with Agile and DevSecOps methodologies and project management.

Nice To Haves

Familiarity with Personnel Security and supporting systems like SWFT / DCII / CATS / JVS / e-QIP/ JPAS / CVS / SII / PIPS is a plus.
Experience as a Scrummaster
CompTIA Security+ Certification
AWS Cloud Practitioner
SAFe Agilist

Responsibilities

Provide responsive, timely, courteous, and professional customer support via customer service support application for inquiries related to application usage, technical issues, and resolutions.
Respond to electronic communications from the user community.
Ensure customer satisfaction and maintain positive business relations during all interactions.
Create, maintain, and update support tickets with information about the problem and its resolution.
Collaborate with cross-functional teams to achieve shared understanding and project success while identifying and addressing process enhancements and risks.
Assist in developing and preparing various correspondence and documentation, including Standard Operating Procedures and reports.
Work with stakeholders to capture business objectives and requirements.
Organize and conduct knowledge sharing and training for internal and external stakeholders.
Assist with translating business needs into technical specifications, including workflow and data model documentation using Microsoft Office and other tools