Business Analyst, DnA Program Management

Hub International Insurance • Chicago, IL

3d

About The Position

ABOUT US At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. Job Overview – Business Analyst HUB International is rapidly expanding our digital and product offerings and technology solutions and is seeking a motivated, detail-oriented, critical thinker and problem solver to support mission-critical, enterprise-changing programs and projects to support our strategic goals. The Business Analyst is key in ensuring customer, business, and technology-related Data and Analytics needs are understood, defined, and executed through successful process and technology solutions. In this role, you are expected to develop trusted partnerships with business and technology leaders and provide a variety of analytical capabilities that contribute to the design and delivery of technology-enabled business solutions, including requirements definition, gap analysis, and process re-engineering. The Business Analyst will primarily be responsible for organizing and supporting the development of all enterprise-grade Data and Analytics projects and product solutions from conception to completion. Working in a product-driven environment, you will help map and plan the pre-development product life cycle. As a crucial team member, you will be responsible for creating detailed Product Resource Documents (PRD) and utilizing them to translate business needs into features, user stories, and product backlog items, while collaborating with cross-functional development teams to ensure project success and product implementation. You will work with key business and technology stakeholders to simplify, standardize, automate, and operationalize cross-functional processes and workflows, and support ongoing learning and optimization efforts to ensure continuous improvement and achievement of desired business, operational, and customer experience goals. As a Business Analyst, you will rely on your experience and judgment to manage and accomplish the goals of multiple, concurrent strategic and operational initiatives. You’ll demonstrate a mindset of critical thinking, continuous improvement, and self-direction, and contribute to developing HUB’s product analysis and operational effectiveness capabilities. A wide degree of creativity and latitude to achieve these goals is expected. Additionally, you may provide analytical, organizational, and coordination expertise to support strategic programs, critical initiatives, and business objectives as needed. Our ideal candidate is self-motivated, welcomes challenges, enjoys identifying new and better ways of working, and thrives in a highly collaborative and virtual environment. They excel at collaborating with business and technology leaders and stakeholders and communicate effectively with vendor partners and managed service providers. They leverage their experience, judgment, inquisitive nature, self-directed research, and the expertise of business and technology stakeholders and teammates to deliver the best business outcomes for the strategic programs and key initiatives they support.

Requirements

• At least 3 years of experience working as a Product or Business Analyst supporting highly visible and complex strategic initiatives, facilitating requirements gathering sessions with business stakeholders, developing process flows, documenting complex business and functional requirements, epics and user stories, prioritizing features, backlog management, etc.
• Passion for delivering value to business stakeholders and end-users, with a customer-centric mindset that anticipates business needs and responds positively to feedback
• Demonstrated ability to build strong relationships, collaborate, and communicate proficiently (both verbally and in writing) with internal and external teams, across all layers of the organization, including virtual team members across multiple time zones
• Experience and comfort presenting to business and executive stakeholders, with the ability to adjust the message to the audience, and explain complex analysis in easily understood ways
• Demonstrates strong interpersonal skills through diplomacy, empathetic listening, and trustworthiness and maintaining user confidence
• Strong critical thinking and problem-solving skills. Familiar with design thinking
• Strong business acumen and ability to understand business models quickly
• Robust organizational skills and attention to detail
• Working knowledge of data and analytics solutions, service offerings, and current trends.
• Highly skilled with Power Platform, MS Excel, Visio, Word, PowerPoint, SharePoint, Miro/Lucidcharts, and Azure DevOps, or competitive platforms
• Familiarity with industry-standard methodologies and models (Agile, Scrum, Waterfall, etc.) and experience with process management processes & tools.
• Desire to learn

Nice To Haves

• Insurance background is a plus.

Responsibilities

• Support the design and development of strategic, highly visible, and complex programs to expand HUB’s data-driven solutions
• Build collaborative relationships with business stakeholders, data architects, data engineers, data visualization developers, and product owners on cross-functional teams to understand and support HUB’s strategic goals and business priorities
• Facilitate business, functional, and technical requirements in a detailed PRD, identify business challenges, operational objectives, and priorities
• Collaborate with multiple business and technology teams to ensure goals, scope, objectives, priorities, key results, and standards of quality are clearly understood
• Develop system and functional verification tests, coordinate user acceptance testing, review test results with business and technology stakeholders, and obtain user approvals.
• Present to key stakeholders, including executives, project teams, and vendors, communicating critical information and actionable insights to the right stakeholders at the right time
• Support the development of the data and analytics program management framework, including policies, standards, processes, and tools, and the advancement of organizational agility and capabilities across both agile and plan-driven delivery approaches.
• Provide other analytical and organizational support to the CTO organization, as required

Benefits

• HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees