Business Analyst

Great American Insurance Group•Cincinnati, OH

12d•Hybrid

About The Position

Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services spans a wide range of activities, including software development, data management, Cloud services, IT security, technical support, access governance, infrastructure management, and the procurement and maintenance of equipment and software. The overall goal of IT Services is to deliver technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage. Great American’s culture is built on connection, shared learning, and strong relationships. This is a hybrid role that combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success.

Requirements

Requirements gathering and documentation experience
Test case creation and execution experience
SQL writing experience
Strong written and verbal communication skills

Nice To Haves

Experience with AI productivity tools (GitHub Copilot, Microsoft 365 Copilot, or similar)
Familiarity with insurance industry systems or P&C (Property & Casualty) business domain
Experience creating or maintaining automated test suites

Responsibilities

Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements
Analyzes, identifies, and writes detailed descriptions of user requirements, program functions, and steps required to develop or modify applications or components
Makes recommendations for business process improvements with an understanding of technical problems and solutions as they relate to technology needs
Acts as a liaison between business and IT; develops and maintains knowledge of the customer's business
Interviews end users to determine requirements for data, reports, analyses, training, data quality, and performance
Formulates systems to parallel overall business strategies
Develops test plans and executes tests
Creates and maintains regression test suites, including UI and API-level test cases
Participates in Agile ceremonies: daily scrums, sprint reviews, nightly releases, and weekend testing as needed
Prepares analysis for production support of applications and associated documentation
Creates ad hoc reports and executes data queries to support business and operational needs
Identifies root cause of production issues and documents findings and recommendations
Creates and maintains application documentation, training materials, and process guides
Actively shares knowledge with team members and business partners to reduce knowledge silos
Manages and documents change requests through the full release cycle (CERT and PROD)
Identifies and implements AI-assisted workflow improvements to increase productivity and quality in daily BA work
Leverages AI tools (e.g., GitHub Copilot, Microsoft 365 Copilot) to accelerate requirements documentation, test case creation, query writing, and production issue analysis
Stays informed on emerging AI capabilities relevant to business analysis and proactively shares use cases with the team
Approaches work with a continuous improvement mindset, seeking ways to use AI and automation to do better every day
Demonstrates a strong partnership mindset with the business — understands their goals, challenges, and needs
Communicates clearly and transparently in business-relevant terms
Provides thoughtful options to address business needs and challenges; operates as more than an order taker
Responds promptly and professionally to customer needs