Business Analyst

Corebridge Financial • Houston, TX

45d • $63,000 - $53,000 • Hybrid

About The Position

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work Who You’ll Work With The Business Analyst role will report to the Operations Support Manager under the Governance and Reporting team and will collaborate closely with IT partners and business stakeholders across multiple business units. As a member of the ALIP Production Support Team, you will be tasked with tracking and managing any reported issues related to the admin. Responsibilities include but not limited to working with IT and business partners throughout the full life cycle of defects including intake, research, root cause analysis, prioritization and implementation.

Requirements

• 3+ years of experience of supporting Life and Retirement Operations
• General knowledge of JIRA, Excel, Corebridge Financial Life system/platforms preferred
• Strong organization and planning skills
• Excellent communication, problem solving, and analytical skills
• Adaptability to changing business needs

Responsibilities

• Troubleshoot escalated process issues, perform root cause analysis on problems, and implement fixes or workarounds.
• Manage JIRA and ServiceNow Incident prioritization and backlog
• Track and report RCA and defect recovery metrics to ensure SLA adherence for timely issue resolution
• Communicate with Operations partners to obtain clear business impact and transparency of resolution timeline
• Support Business Continuity Planning and Enterprise Resiliency efforts across production environments
• Champion process improvement initiatives to enhance operational efficiency and reduce production incidents

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed