Business Analyst

Ogletree Deakins•Raleigh, NC

6d•Remote

About The Position

The Ogletree Deakins Knowledge & Innovation (K&I) department is seeking an experienced analyst to join the K&I Solutions team. The K&I Business Analyst will provide end-to-end product ownership, expertise, and support for all assigned K&I solutions. This position works closely with stakeholders to define and document requirements for projects and product development efforts; delivers effective content management and delivery solutions; and takes an active role in designing a user experience (UX) that ensures our products are engaging and intuitive to our users. The K&I Business Analyst serves as a subject matter expert for all assigned K&I projects, products, and services and works collaboratively with colleagues throughout the firm, as well as external vendors. We will consider qualified applicants with criminal histories in the manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance.

Requirements

5+ years working in product ownership/management or professional services role, with emphasis on product/service cultivation and delivery and holistic user experience.
Experience in design thinking or creative facilitation preferred.
Outstanding written and verbal communication skills; ability to present to diverse audiences.
Knowledge management experience a plus.
Ability to translate complex requirements and concepts into non-technical terms
Experience in data driven decision making
Experience with user interface (UI)/user experience (UX) design
Experience with delivering end user change management programs (documentation, training, communication, etc.).
Four-year college/university degree or equivalent experience
Proficient in Microsoft applications.
Experience with/knowledge of content management methodologies and platforms, including SharePoint and other content management systems.
Familiarity with software development lifecycle and agile/scrum delivery.
Familiarity with design and whiteboarding tools such as Miro, Figma, etc.
Exceptional computer/technical skills with a demonstrated aptitude for learning new technologies quickly.
Analytical: Excellent critical thinking, organizational, analytical, problem-solving, and technical skills with the ability to manage/coordinate multiple work streams simultaneously.
Research: Gathers data, analyzes information, and recommends solutions skillfully.
Communication: Listens actively and seeks clarification, when needed. Responds to inquiries quickly, with professionalism and tact. Writes clearly and informatively. Edits work for errors. Takes excellent notes and works to follow up on tasks.
Customer Service: Elevated level of responsiveness; must be able to respond quickly and effectively to questions and requests from all levels, both internally and externally.
Independence: Ability to work both independently and collaboratively as part of a cross-functional team. Ability to self-start and take the appropriate initiative daily. Self-motivated and independent, able to work with a minimum of supervision.
Attention to detail: Ability to pay close attention to detail, occasionally for prolonged periods of time and under restrictive deadlines, and complete assignments logically and accurately.
Initiative: Takes independent actions and reasonable risks; Asks for and offers help when needed.
Dependability: Follows instructions and responds to management direction. Willing to commit to additional hours, when necessary, to reach firm objectives.
Responsibility: Good steward of the firm’s systems, data and information, ability to maintain confidentiality. Embraces diversity and inclusion of thought.

Responsibilities

Serve as a subject matter expert on all assigned projects and related products.
Consult with content creators/providers to update content and build content delivery solutions, based on best practices and established use cases.
Work with stakeholders to gather, define, document, and manage both detailed and summary requirements, including business rules, functional specifications, and define data needs and requirements.
Lead development and management of product development artifacts, such as requirements, workflow processes, UX artifacts, test cases/scripts, training, and supporting documentation.
Research and identify potential solutions and/or vendors based on project requirements and help coordinate and manage activities of development partners and/or selected vendors.
Leverage analytical skills to interpret quantitative and qualitative data, identify trends, spot issues and translate insights into actionable recommendations that enhance user experience, optimize product performance, and drive key business outcomes.
Research and brainstorm solutions for content review automation and process improvement.
Collaborate with technology partners to optimize existing and new feature releases, including optimizing the Microsoft framework (such as Power Automate).
Conduct research and stay informed about emerging technologies that could enhance our current product offerings.
Lead/support development of user experience artifacts, such as user stories, user personas, and journey maps/storyboards.
Facilitate/participate in design sessions and edit wireframes/prototypes and other deliverables to support an optimal user experience and ensure alignment with defined requirements and development approach.
Define, track, analyze, and report on product usage, performance, and other metrics.
Lead focus groups and other user research efforts, including usability studies.
Design and lead user acceptance testing (UAT), including the creation of test cases, development of test scripts, and documentation of test findings.
Contribute to development and implementation of the UX and product design process.

Benefits

Paid Time Off
Paid Sick Leave
a 401(k) matching program
Profit Sharing
Paid Holidays
Paid Parental Leave
affordable Health and Life Insurance including Dental & Vision coverage
Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
Tuition Reimbursement
an Employee Assistance Program