Business Analyst

The Pennsylvania State University • University Park, FL

28d • Hybrid

About The Position

If you’re interested in being a part of an Information Technology Team that works hard finding solutions and providing the best user experience for our students, faculty, and staff, all while still having fun with co-workers, then consider working for Penn State Information Technology, Supporting the Division of Development and Alumni Relations. We investigate, evaluate, and collaborate to find the best technical tools and setup for our future, and the next generation of alumni and donors. Penn State IT is seeking a strategic, detail-oriented, and thoughtful Business Analyst to join our dynamic team focused on custom application development and web-developed solutions. This role reports to the Business Analysis Manager on the Business Analysis team and is ideal for a meticulous and curious individual with excellent communication, time management, and planning skills who thrives in a collaborative, fast-paced environment. In this role, the Business Analyst will collaborate with a wide range of stakeholders—including subject matter experts, executives, operational users, and technical staff—to gather, analyze, and document business requirements aligned with defined scope and objectives.

Requirements

• Experienced business analysis within ERP environments is ideal.
• A strong understanding of the software development life cycle (SDLC), Agile methodologies (Scrum/Kanban), Salesforce, Informatica, and web technologies is essential.
• Proficiency in project management tools is expected, along with excellent interpersonal, communication, and critical thinking skills.
• Experience with requirements writing and technical documentation is required, and familiarity with change control processes and quality assurance testing is beneficial.
• Penn State IT values strong communicators, collaborators and client focused individuals. We are also looking for individuals with the ability to persevere, to find the best solution and prove adaptable and accountable.
• This is an advanced level position, where qualified candidates will be able to draw from previous experience to demonstrate competency in the required skills.
• Bachelor's Degree
• 3+ years of relevant experience; or an equivalent combination of education and experience accepted

Nice To Haves

• Familiarity with accessibility standards and responsive design principles is a plus, as is a basic understanding of data modeling or SQL.

Responsibilities

• Conduct stakeholder analysis to identify impacted parties, define the level of effort required to deliver effective solutions, and translating business needs into actionable user stories, process flows, and functional specifications.
• Facilitate requirements elicitation through interviews, document reviews, workshops, surveys, and teleconferences.
• Work closely with both internal and external clients to ensure user-friendly and accessible interfaces and partner with developers to ensure technical feasibility and alignment with business goals.
• Facilitate activities such as sprint planning, backlog grooming, and user acceptance testing (UAT), while also performing gap analyses and documenting current and future state business processes.
• Monitoring project progress, identifying risks, and communicating updates to stakeholders will be key responsibilities, along with supporting post-launch analysis and continuous improvement initiatives.

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.
• For more detailed information, please visit our Benefits Page .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees