Business Analyst - Metro
About The Position
The Business Analyst bridges the gap between Information Technology and business operations by managing, optimizing, and expanding the YMCA's critical business applications, including Daxko, Dayforce, CampDoc, and related systems. This position serves as the primary liaison between end users, vendors, and IT leadership to drive continuous improvement in application performance, data integrity, business processes, and user adoption. Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Requirements
- Three or more years of experience in a similar business analyst, business systems, or application administration role.
- Bachelor's degree in Information Systems, Business, or a related field preferred.
- Nonprofit or YMCA experience preferred.
- Experience with CRM/ERP application administration and configuration, business process analysis, and requirements documentation.
- Working knowledge of system integrations and API/data exchange fundamentals; report building and data analysis using Excel, Power BI, or similar tools.
- Experience with UAT planning and execution, application security, and role-based access control.
- Daxko or comparable member-management CRM experience preferred; Dayforce/Ceridian experience and basic SQL knowledge are a plus.
- Strong written and verbal communication, analytical problem-solving, project management, vendor management, training, and change-management skills.
- Preferred certifications include CBAP or CCBA, Daxko Certified Administrator, Dayforce/Ceridian product training, and ITIL Foundations.
- Criminal clearance, including fingerprints and background clearance, as required by the YMCA.
- Complete required new employee orientation and child abuse prevention training
Nice To Haves
- Bachelor's degree in Information Systems, Business, or a related field
- Nonprofit or YMCA experience
- Daxko or comparable member-management CRM experience
- Dayforce/Ceridian experience
- Basic SQL knowledge
- CBAP or CCBA certification
- Daxko Certified Administrator certification
- Dayforce/Ceridian product training
- ITIL Foundations certification
Responsibilities
- Serve as the primary system administrator and subject matter expert for Daxko CRM and associated YMCA business applications, including Dayforce, CampDoc, and others as assigned.
- Gather, analyze, and document business requirements from stakeholders across YMCA departments.
- Configure, test, and deploy application enhancements, workflows, and integrations in coordination with vendors and IT leadership.
- Develop and maintain system documentation, including user guides, process flows, standard operating procedures, and training materials.
- Provide end-user training, support, and troubleshooting for supported business applications.
- Manage vendor relationships, including escalation of support tickets, evaluation of release notes, and coordination of upgrades.
- Identify opportunities for process improvement and automation through better utilization of existing application capabilities.
- Produce regular reporting and dashboards from business systems to support leadership decision-making.
- Collaborate with the Director of Information Technology on project planning, prioritization, and technology roadmap initiatives.
- Ensure data integrity, security, and compliance within managed systems.
- Participate in new application evaluation and onboarding, including needs assessments and vendor demonstrations.
- Coordinate and execute user acceptance testing (UAT) for system updates, integrations, and new features.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
