Business Analyst

Palmer Holland•Westlake, OH

37d

About The Position

The Business Analyst partners across Sales, Operations, and Executive Leadership to deliver actionable insights that drive strategic decision-making. This role is responsible for collecting, analyzing, and translating business data into meaningful information that supports performance improvement and profitable growth. Notes: The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company. We are a tobacco and drug free, professional environment.

Requirements

Bachelor's degree in Business Analytics, Management Information Systems, Finance, or related field (or equivalent work experience).
Minimum 3-5 years of business analysis, financial analysis, or data analytics experience in a corporate environment.
Proficient in Microsoft Excel (advanced preferred) and data visualization tools such as Tableau or Power BI.
Working knowledge of CRM or ERP systems (e.g., Salesforce, SAP, or similar).
Strong understanding of data structures, KPIs, and financial concepts
Excellent verbal and written communication skills, with ability to interact across all organizational levels.
Strong business acumen and problem-solving skills.
Highly detail-oriented with a proactive, analytical mindset.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative and team-oriented approach.

Responsibilities

Translate business questions into clear data and reporting requirements.
Design and deliver dashboards, KPIs, scorecards, and analytical views to support strategic and operational goals.
Identify data gaps, inefficiencies, and opportunities for improved decision-making.
Support development of business processes and performance metrics to measure ROI and success.
Promote consistent use of analytical tools, data sources, and methodologies across the organization.
Develop and maintain documentation, user guides, and training for reporting tools and dashboards.
Support business users in selecting and applying appropriate analytical tools.
Research and evaluate emerging technologies and analytics best practices.
Ensure accuracy, consistency, and reliability of data and reports.
Identify and document issues, recommend corrective actions, and verify implementation.
Drive process improvements to strengthen data integrity and reporting efficiency.