Business Analyst

Motorola Solutions•Chicago, IL

11d•$60,000 - $75,000•Hybrid

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Product Orderability group is responsible for the product, software, and services implementations in CRM, ERP, and Product Lifecycle Management Systems. Group has a global presence in all regions (North America, Europe, and Asia). It is responsible for working with cross-functional teams (Sales, Go-to-Market, Product Management, Engineering, Supply Chain and Services) for end-to-end definition and implementation of product offers and configurations in CRM/ERP systems product orderability from Quoting to Fulfillment products and to provide better user experiences to our end customers, partners, resellers and Salesforce. Product Orderability group is also investing in onboarding new tools and technologies to drive process automation, enable self-service for our stakeholders, and reduce manual efforts to run our day-to-day operations. We look for the most advanced problem-solvers and leaders in the automation area - like you - to help automate our business processes using various automation concepts like AI, RPAs BOTs etc. Job Description Note: This is a hybrid role located in the Chicagoland area. Responsibilities include but are not limited to: Working with cross-functional stakeholders (Product Owners, Sales, Factory, Engineering, etc.) to understand the product requirements/scope and convert it into requirements documents for various ordering systems: Oracle CPQ, Oracle R12 Configurator, MOL, and COF Responsible to make sure product configurations in the above-mentioned systems are defect-free and orderable Responsible for finalizing Parts setup and BOM structure in Agile/EBS related to Product Configuration and provide SME level support to cross-functional teams Partner with developers to explain the requirements and perform testing once development is complete Work with the factory to make sure product configuration is setup correctly and Sales Orders can be processed error-free Partner with key stakeholders from Product Management, Engineering, IT, Services, and PLM/EBS team members to gather and analyze requirements and deliver working ERP/CRM implementations Work in an Agile team environment Ensures that Product Compliance requirements are met for various regions/countries Ensures agreed standards are met for Orderability UX Drive SKU reduction, product cancellation analysis, and offer/structure simplification activities working with Product Management, Engineering and Supply Chain Identifies opportunities for process simplification and help with automation initiatives within the team Create test plans, cases, and scripts to ensure that items, BOMs, and configuration rule changes can be verified thoroughly and efficiently Create/update Requirement documents as needed

Requirements

Bachelor's Degree required, Master's Degree preferred
1.5+ years of experience in an analyst or similar role
Demonstrated experience and understanding of ERP and CRM systems. Experience with Oracle CPQ, EBS and Agile PLM preferred
Prior experience in driving SKU and Product Structure optimization preferred
Experience in managing the team with Agile methodology
Experience with Agile development tools such as JIRA, Confluence
Able to learn new technology quickly, become the expert, solve the problem, and teach others
Experience creating business process models and using them to describe business requirements
Strong requirements gathering and analytical skills
Excellent written, speaking, and interpersonal skills
Experience working with remote teams in a global environment.
Familiar with Agile vs. Waterfall Methodology
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Candidates who currently have work visa authorization will not be considered for this role.

Nice To Haves

Experiences with Oracle SW products PLM, EBS, and CPQ , Avigilon PLM/SAP preferred
Experience with Telecommunication domain knowledge preferred
Knowledge or understanding of some basic software programming language (e.g. SQL, PL/SQL, Google Script) preferred
Proficiency in one or more ERP and CRM systems, such as Oracle
Experience in process optimization and automation using various technologies (homegrown, RPA, AI)
Experience with Artificial Intelligence to support role

Responsibilities

Working with cross-functional stakeholders (Product Owners, Sales, Factory, Engineering, etc.) to understand the product requirements/scope and convert it into requirements documents for various ordering systems: Oracle CPQ, Oracle R12 Configurator, MOL, and COF
Responsible to make sure product configurations in the above-mentioned systems are defect-free and orderable
Responsible for finalizing Parts setup and BOM structure in Agile/EBS related to Product Configuration and provide SME level support to cross-functional teams
Partner with developers to explain the requirements and perform testing once development is complete
Work with the factory to make sure product configuration is setup correctly and Sales Orders can be processed error-free
Partner with key stakeholders from Product Management, Engineering, IT, Services, and PLM/EBS team members to gather and analyze requirements and deliver working ERP/CRM implementations
Work in an Agile team environment
Ensures that Product Compliance requirements are met for various regions/countries
Ensures agreed standards are met for Orderability UX
Drive SKU reduction, product cancellation analysis, and offer/structure simplification activities working with Product Management, Engineering and Supply Chain
Identifies opportunities for process simplification and help with automation initiatives within the team
Create test plans, cases, and scripts to ensure that items, BOMs, and configuration rule changes can be verified thoroughly and efficiently
Create/update Requirement documents as needed