Business Analyst

MLC • Sunset Hills, MO

13d

About The Position

The Business Analyst (BA) is a key member of the IT Applications team, responsible for bridging the gap between business needs and technology solutions. Each BA is aligned to a specific business domain and serves as the primary liaison between IT and business stakeholders within that area. The role combines business process understanding, application expertise, and collaboration with internal and external partners to ensure successful delivery of IT solutions.

Requirements

• Experience: Experience in business analysis, stakeholder engagement, and application support.
• Skills: Strong understanding of business processes within assigned domain(s). Familiarity with enterprise systems (e.g., ERP, CRM, EAM, WFM) and cloud technologies.
• Abilities: Excellent communication, documentation, and problem-solving skills. Ability to work collaboratively across teams and with external partners. Understanding of project management practices is a plus.

Responsibilities

• Stakeholder Engagement and Requirements Gathering: Serve as the primary point of contact between IT and business stakeholders for assigned domains. Facilitate discussions to understand business needs, pain points, and opportunities for improvement. Document and validate business requirements, functional specifications, and process flows. Collaborate with the Lead Business Analyst to ensure alignment with broader IT strategy and standards.
• Application Expertise and Support: Act as the application expert for systems within the assigned business domain. Provide guidance on system capabilities, limitations, and best practices. Support business users in leveraging applications effectively and identifying opportunities for optimization.
• Intake and Backlog Management: Complete the intake process for new business requests. Categorize requests appropriately based upon the business request (e.g., minor work request, standard work request, urgent work request, strategic project request). Participate in backlog grooming and prioritization sessions with business stakeholders and IT leadership.
• Project and Implementation Support: Contribute to software implementations, upgrades, and cloud migrations by providing domain-specific expertise. Collaborate with the Lead Business Analyst, IT Project Manager, and other IT members to ensure successful delivery. Assist in developing test plans, coordinating UAT, and supporting quality assurance efforts.
• Third-Party and Vendor Collaboration: Work with managed service providers (MSPs) and third-party vendors as needed for application support, enhancements, and implementations. Ensure vendor activities align with business needs and IT standards.
• Cross-Functional Collaboration: Partner with the Lead Business Analyst, Business Relationship Manager (BRM), and IT Application Manager to ensure strategic alignment. Collaborate with the Data Strategy Manager on reporting and analytics needs. Work closely with the Enterprise Systems Development team to support technical requirements, integrations, and system-level testing.
• Employee will be required to perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees