Business Analyst

Plexus•Neenah, WI

22h•Onsite

About The Position

At Plexus, Business Analysts provide Customer Service Excellence by helping customers implement technology solutions in a cost-effective way. This involves determining the requirements of a project or program, communicating them clearly to stakeholders and solutions development, and assisting end users in testing and deploying these solutions. The role is part of a global team and contributes to the overall application delivery process, ensuring business requirements are understood and met by collaborating with various IT Teams (e.g., Infrastructure, Development, Support). Business Analysts also understand business processes and systems for assigned customer areas, acting as a liaison for the customer area between IT, product teams, and the customer, and are responsible for managing and successfully delivering low to moderate complexity efforts. All team members are also responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.

Requirements

Bachelor’s Degree with 1 or more years of related experience is preferred.
An equivalent combination of education and/or experience will be considered.
ECBA certification achieved or expected within role
Critical thinking
Analytical ability
Ability to negotiate
Ability to facilitate meetings
Collaboration
Continuous learning
Strong communication skills (both written and verbal)

Nice To Haves

Agile and Lean Six Sigma certifications are desirable
Experience in computing systems or IT support is highly desirable

Responsibilities

Work with business partners to elicit high-level requirements and business needs, followed by articulating those into documented business requirements and demands.
Assist with prioritization exercises by providing cost and effort estimation/analysis.
Manage the priority of demands to map them appropriately into a process focused functionality roadmap.
Contribute as a global team member as part of the overall application delivery process.
Represent customers by collaborating with all IT Teams (e.g. Infrastructure, Development, Support) to ensure that business requirements are understood and that solutions meet expectations.
Understand business processes and systems for assigned customer areas and act as a liaison for the customer area between IT, product teams, and the customer.
Manage and successfully deliver low to moderate complexity efforts.
Upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.