Business Analyst

China Telecom Americas•Herndon, VA

8h•$145,018 - $150,000

About The Position

Monitor KPIs and service metrics to evaluate system performance, identify performance gaps, and implement improvements that enhance quality, efficiency, and user satisfaction. Analyze operational challenges and proactively optimize internal business and financial system procedures to improve workflows and reduce inefficiencies. Research and identify ways to improve monitoring processes and enhance business practices and efficiencies. Research and provide recommendations for technical improvements associated with customer needs. Transform, improve, visualize, and integrate data to generate business insights for market research, investment evaluation, risk management, and corporate planning. Conduct monthly business and thematic analyses. Achieve customer service expectations by improving customer service quality through means of monitoring service metrics and evaluated results, and implementing changes as necessary. Identify, prioritize, and drive service improvements on systemic issues within China Telecom Americas' support organizations. Optimize internal procedures driven by issues during post-sales stage. Conduct data analysis, including regular and on-demand reports for all sales managers to facilitate data-driven decisions. Collaborate with corporate business units, external partners, and internal teams to ensure the daily performance of financial billing systems with multiple currencies, and support strategic initiatives such as budgeting, marketing, and resource planning for all corporate business and financial systems. Identify, prioritize, and resolve business and financial system requirement issues for any system improvements or modifications by coordinating cross-departmental solutions and driving continuous improvement initiatives with international business units. Lead post-sales business and financial system support by overseeing daily operations, managing cash flow, allocating costs, and preparing accurate financial and operational reports. Provide guidance on business and financial support systems, tools, and best practices to ensure effective adoption and knowledge transfer across teams. Support billing, reimbursement, and invoice processes by verifying transactions, identifying discrepancies, and ensuring timely and accurate expense handling with multiple currencies across all business and financial systems. Conduct budgeting, forecasting, and cost-control analysis using data from the SAP Financial system to create invoices, expense reports, and operational trend analyses to inform strategic decision-making and enhance financial efficiency. Communicate insights and plans to company headquarters, cross-functional team members, and management. Improve the accuracy and reliability of the CRM system. Coordinate investment projects with external consulting firms and internal teams, communicate agendas and insights, translate business needs into technical specifications, and effectively manage progress. Analyze previous orders to provide suggestions for each year’s promotion plans.

Requirements

Master’s degree in data analysis, information technology, computer science, or a related field
Two years of experience in business and systems support analysis experience or in a related business support role.
Two years of experience with enterprise corporate data systems, including SAP financial business system administration.
Experience with SQL-based data analysis or reporting tools, such as Oracle PL/SQL or Microsoft Excel.
Experience with the telecommunications industry or a related enterprise technology business.
Fluency in Mandarin

Responsibilities

Monitor KPIs and service metrics to evaluate system performance, identify performance gaps, and implement improvements that enhance quality, efficiency, and user satisfaction.
Analyze operational challenges and proactively optimize internal business and financial system procedures to improve workflows and reduce inefficiencies.
Research and identify ways to improve monitoring processes and enhance business practices and efficiencies.
Research and provide recommendations for technical improvements associated with customer needs.
Transform, improve, visualize, and integrate data to generate business insights for market research, investment evaluation, risk management, and corporate planning.
Conduct monthly business and thematic analyses.
Achieve customer service expectations by improving customer service quality through means of monitoring service metrics and evaluated results, and implementing changes as necessary.
Identify, prioritize, and drive service improvements on systemic issues within China Telecom Americas' support organizations.
Optimize internal procedures driven by issues during post-sales stage.
Conduct data analysis, including regular and on-demand reports for all sales managers to facilitate data-driven decisions.
Collaborate with corporate business units, external partners, and internal teams to ensure the daily performance of financial billing systems with multiple currencies, and support strategic initiatives such as budgeting, marketing, and resource planning for all corporate business and financial systems.
Identify, prioritize, and resolve business and financial system requirement issues for any system improvements or modifications by coordinating cross-departmental solutions and driving continuous improvement initiatives with international business units.
Lead post-sales business and financial system support by overseeing daily operations, managing cash flow, allocating costs, and preparing accurate financial and operational reports.
Provide guidance on business and financial support systems, tools, and best practices to ensure effective adoption and knowledge transfer across teams.
Support billing, reimbursement, and invoice processes by verifying transactions, identifying discrepancies, and ensuring timely and accurate expense handling with multiple currencies across all business and financial systems.
Conduct budgeting, forecasting, and cost-control analysis using data from the SAP Financial system to create invoices, expense reports, and operational trend analyses to inform strategic decision-making and enhance financial efficiency.
Communicate insights and plans to company headquarters, cross-functional team members, and management.
Improve the accuracy and reliability of the CRM system.
Coordinate investment projects with external consulting firms and internal teams, communicate agendas and insights, translate business needs into technical specifications, and effectively manage progress.
Analyze previous orders to provide suggestions for each year’s promotion plans.