Business Analyst ID69197

AgileEngine•Aurora, CO

3d•Hybrid

About The Position

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. We are looking for a Senior Business Analyst to support financial platforms and billing operations at the intersection of finance, systems, and process improvement within a large-scale SaaS environment. You will manage billing support requests, perform root cause analysis, write SQL queries to validate and reconcile financial data, and partner with Finance, Accounting, and Engineering teams on month-end close, ERP initiatives, and process transformation projects. Experience with Zuora or Adyen is a strong plus.

Requirements

4+ years of experience in Business Analyst or similar roles
Strong financial analysis skills with demonstrated finance and accounting domain expertise
Deep understanding of billing operations, invoicing, credit memos, refunds, payment workflows, and the accounts receivable lifecycle
Experience supporting month-end close processes, reconciliations, AP/AR workflows, financial reporting, and ERP-related initiatives
Proven experience working with third-party financial and operational systems
Advanced SQL skills with the ability to extract, analyze, validate, reconcile, and report on business data
Strong data validation, reconciliation, troubleshooting, and root cause analysis capabilities
Advanced proficiency with Microsoft Excel and Google Sheets, including Pivot Tables and complex data analysis functions
Experience creating, documenting, and maintaining operational procedures and SOPs
Ability to identify process improvement opportunities and design scalable operational solutions
Strong analytical thinking, organizational skills, and attention to detail
Ability to work independently, manage ambiguity, and exercise sound judgment when defining solutions
Demonstrated finance-focused business analysis experience beyond traditional Business Analyst responsibilities
Upper-intermediate English level

Nice To Haves

Experience with financial systems, operational processes, reporting ecosystem, IQL, or other internal tools
Hands-on experience with Zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflows
Experience with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation processes
Understanding of enterprise financial system integrations and data flows across billing, payment, accounting, and reporting platforms
Experience leveraging AI-powered productivity tools such as Cursor, GitHub Copilot, Claude Code, Gemini, ChatGPT, or similar technologies to improve business analysis, documentation, process design, automation, and operational efficiency

Responsibilities

Manage billing support requests, financial system inquiries, and operational issues across finance-related platforms
Own the triage process for incidents, requests, and support tickets, ensuring proper prioritization and routing to the appropriate teams
Perform root cause analysis to identify and resolve underlying system, data, and process issues
Execute data corrections and operational fixes using internal tools and systems when required
Support incident and event management activities, including troubleshooting and resolution of production issues
Partner with Finance and Accounting teams to support month-end close activities, reconciliations, financial reporting, and operational readiness
Analyze billing, invoicing, credit memo, refund, payment, and accounts receivable processes to ensure operational accuracy and efficiency
Design, document, validate, and continuously improve operational processes and workflows
Create, maintain, and enhance Standard Operating Procedures (SOPs) and process documentation
Develop and execute data validation, reconciliation, and reporting activities to ensure financial data integrity
Write SQL queries and scripts to extract, analyze, validate, and reconcile business data across multiple systems
Collaborate with cross-functional stakeholders to translate business requirements into scalable operational and system solutions
Lead or support strategic initiatives involving financial systems, billing operations, and process transformation projects
Drive continuous improvement efforts focused on automation, operational efficiency, and process standardization