Business Analyst

LLNL•Livermore, CA

6d•$114,900 - $168,852•Hybrid

About The Position

We have an opening for an experienced Business Analyst supporting The LLNL Office of the CIO (OCIO) NNSA initiatives. This position will analyze, plan, and develop solutions pertaining to business improvement initiatives to meet user requirements. In this position, you will cultivate strong partnerships with both the business and mission to influence business case decisions with respect to technology solutions. This position is in the IT Solutions (ITS) Division, matrixed to the OCIO within the Director’s Office. This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week. This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

Requirements

Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
Bachelor’s degree in relevant functional discipline or equivalent combination of education and related experience.
Experience in a business operations role (Preferably within ServiceNow) with an emphasis on process optimization.
Extensive knowledge and experience with workflows related to processing technical data.
Advanced experience applying analytical skills to compile, interpret, and present data leveraging SQL and/or data analytic/visualization tools to query data and produce technical reports.
Experience applying strong analytical and problem-solving skills to develop practical solutions.
Experience interacting with cross-disciplinary teams to design, develop and improve data analytics and business processes.
Effective communication skills to interact professionally with others, as well as work effectively in a team environment.
Ability to work in a fast-paced, schedule-driven environment, multi-tasking and adjusting to changing priorities.
Willingness and ability to learn new responsibilities.
Experience leading multidisciplinary project teams utilizing project management methodologies.
Experience interacting with technical development teams to define requirements for system integrations.
Knowledge of and experience with workflow and integration tools such as ServiceNow.

Nice To Haves

Experience with ServiceNow.
Experience with technical writing and building technical requirements.
Experience with ITIL v3 or higher.

Responsibilities

Independently partner with customers, stakeholders, and technical staff within a matrix environment to analyze requirements submitted by users / customers and drive solutions that will help influence business case decisions.
Conduct cross-organizational meetings with project and service owners to identify process gaps and action potential improvement opportunities.
Provides in-depth consultation to client and technical staff to identify and evaluate standards and procedures to improve overall process efficiency
Communicate effectively with multi-disciplinary team members. utilizing negotiation skills to influence outcomes.
Communicate effectively with multi-disciplinary teams and leads to effectively meet the goals and schedule of their area of responsibility
Prepare customized data reports and data visualizations to facilitate decision making.
Assume lead role in implementation of project tasks and provide updates and briefings on benefits of identified solutions.
Perform other duties as assigned.
Independently plan, conduct, and direct the analysis and design of complex business processes.
Develop and implement strategies for addressing process improvement initiatives that impact major mission areas.
Plans large and complex solutions requiring collaboration of multiple disciplines and management teams.