Temporary Business Analyst

East Bay Regional Park District•Oakland, CA

4d•Onsite

About The Position

The Park District is currently recruiting for two (2) Temporary Business Analysts in Information Services, to serve no more than six (6) months. These positions will be working out of the Administrative HQ in Oakland, CA. The East Bay Regional Park District (EBRPD) is a full-service governmental agency stewarding a metropolitan system of public open space parklands and trails in Alameda and Contra Costa counties east of the San Francisco Bay. EBRPD spans across 125,000 acres in 73 regional parks, including over 1,250 miles of trails that are enjoyed by over 25 million visitors and the community per year. The Park District acquires, manages, and preserves natural and cultural resources for everyone to enjoy now and forever to experience nature nearby. OUR MISSION : EBRPD preserves a rich heritage of natural and cultural resources and provides open space, parks, trails, safe and healthful recreation and environmental education. An environmental ethic guides the District in all of its activities. OUR VALUES: Respect – We honor the land we steward, each other, and the park visitors we serve. Resilience – We creatively adapt to change. We address challenges with empathy, perspective, and determination. Relationships – Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues, partners, and the public we serve. Responsiveness – We communicate openly, honestly, and reliably. Transparency – We hold the public's trust through meaningful stakeholder engagement and access to timely and reliable information on decisions and performance.

Requirements

A Bachelor's degree from an accredited college or university with major course work in business information systems, or a related field
Three years of experience providing technical support for information systems, including report development.
Relational database structure, configuration, and programming and scripting languages
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Develop, organize, and design system reports
Develop and implement necessary documentation
Work independently while understanding and applying Park District and departmental policies and procedures
Stay technically abreast of industry trends and technologies
Think clearly; apply logic and common sense to problem solving
Follow oral and written instruction
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications
Communicate clearly and concisely, both orally and in writing
Establish and maintain positive and cooperative working relationships with those contacted in the course of work at all levels, including a culturally diverse general public, with a focus on quality service to internal staff

Nice To Haves

Experience as a user of customer information systems is desirable

Responsibilities

Performs day-to-day administration and operating support of the Park District's software applications and programs, including Financial ERP, HCM systems, etc.
Investigates and analyzes user reported system issues including unacceptable response times and software errors
Performs a full range of duties that includes working with other departments to gather requirements, create reports from various databases using report writing software tools provided by the vendor
Analyzes and reviews business processes and procedures for potential improvement
Addresses technical issues and troubleshoots applications
Acts as lead in major systems installations, application migration efforts, and integration with existing systems
Coordinates with user departments to implement conversions and upgrades
Prepares and maintains process and report-writing documentation
Develops project timelines
Works with sensitive data involving Park District employees
Develops and maintains employee security access within the Park District's software applications to ensure appropriate levels of access
Analyzes Park District policy, procedures and processes to maximize automation opportunities while maintaining effectiveness, increasing efficiency, and strengthening internal control structure.
Research workflow model routing issues, enhances functionality through required modifications
Creates and maintains workflow roles including changes to role assignments
Participates in software implementations including data conversions requiring the use of SQL and basic database administration