Business Analyst, Custom Tech

Two Circles•Vancouver, BC

12h

About The Position

We are Two Circles, a Sports & Entertainment Marketing business focused on growing audiences and revenues by understanding fans. We partner with clients to help them understand and influence fan behavior across spending, event attendance, channel response, and content consumption. Our platforms and services are trusted by over 1000 clients globally, including major sports and entertainment organizations. We are a global company with over 1000 employees across 15 offices. We are seeking a Business Analyst to join our Custom Tech Services team. This role supports client-driven technical initiatives, including bespoke platform builds, business systems, SaaS product extensions, and third-party integrations. The position is at the intersection of client discovery, business analysis, and technical delivery. You will collaborate with client stakeholders, local market teams, Product, Engineering, Delivery, and Solution Architecture to gather business requirements, document workflows, and translate client needs into actionable outputs for global technical teams. The work involves integration and extension use cases, CRM and business systems workflows, custom features for our SaaS products, and bespoke solutions. You will bring structure to ambiguous requests, ensure clear documentation, and provide context for engineering teams. This role requires clear communication, organized documentation, and effective handoffs between client teams and global delivery teams across multiple time zones, including India. This is an ideal opportunity for an early-to-mid career Business Analyst comfortable in client-facing roles, experienced with software/technical delivery teams, and eager to develop skills in custom technology, integrations, product thinking, and global delivery.

Requirements

2–4 years of experience as a Business Analyst, Technical Business Analyst, Product Analyst, Project Analyst, or similar role in a software, technology services, consulting, or digital delivery environment
Experience gathering and documenting requirements for software, business systems, integrations, SaaS products, or data-driven platforms
Comfortable working directly with clients or business stakeholders in discovery, requirements, demos, or delivery conversations
Ability to translate business needs into clear documentation, user stories, acceptance criteria, workflows, and functional requirements
Familiarity working with software engineering teams and a basic understanding of the software development lifecycle
Working knowledge of Agile/Scrum practices and tools such as Jira, Confluence, Azure DevOps, or similar platforms
Comfort discussing APIs, integrations, data flows, system dependencies, and technical constraints at a functional level
Strong written and verbal communication skills
Strong analytical and problem-solving skills, with the ability to bring structure to ambiguous problems
Collaborative working style and willingness to learn from Product, Engineering, Delivery, and Architecture partners

Nice To Haves

Experience working with distributed or global teams is an asset
Willingness to flex working hours occasionally to support cross-time-zone collaboration
Experience with CRM platforms such as Salesforce or Microsoft Dynamics
Exposure to data platforms, ETL processes, data warehousing, or cloud platforms such as AWS or Azure
Experience with sports, entertainment, ticketing, sponsorship, marketing, or fan data ecosystems
Background in consulting, professional services, or client delivery environments
Experience supporting QA, UAT, implementation documentation, or go-live readiness
Familiarity with product management practices such as MVP definition, prioritization, and roadmap planning
Business analysis, product ownership, Agile, or Scrum certification

Responsibilities

Support discovery sessions with clients and internal stakeholders
Gather and document business objectives, workflows, pain points, and success criteria
Translate client requests into business requirements, functional requirements, user stories, and acceptance criteria
Document user journeys, process flows, business rules, assumptions, risks, and dependencies
Clarify in-scope and out-of-scope functionality with guidance from Delivery, Product, and Engineering leads
Understand solution options and technical constraints with Product, Engineering, Solution Architecture, and Delivery teams
Translate business needs into clear, structured documentation for technical teams
Support analysis of APIs, data flows, system dependencies, and integration requirements
Prepare questions, notes, and documentation for technical review sessions
Contribute to MVP scope definition and prioritization discussions under guidance from senior team members
Support initiatives across bespoke platforms, business systems, product extensions, workflow automation, and third-party integrations
Maintain requirements documentation throughout the project lifecycle
Participate in backlog refinement, sprint planning, reviews, demos, and delivery check-ins
Support QA and UAT by clarifying requirements, reviewing test cases, documenting issues, and validating delivered functionality
Assist with release notes, implementation documentation, and client-facing support materials
Build strong working relationships with client stakeholders, local teams, and internal delivery partners
Support requirements walkthroughs, demos, and solution clarification sessions
Communicate clearly with both technical and non-technical audiences
Identify gaps, risks, open questions, and potential misalignment early
Keep stakeholders aligned around requirements, decisions, and delivery expectations
Work effectively with globally distributed teams across North America, EMEA, India, and Australia
Prepare clear documentation and structured handoffs to support cross-time-zone delivery
Demonstrate flexibility in working hours where needed to support collaboration
Maintain alignment between local client teams and global engineering teams