Tech Business Analyst

The Suddath Companies•Jacksonville, FL

1d•Onsite

About The Position

The Technical Business Analyst partners with business leaders, subject matter experts and cross-functional stakeholders to analyze business needs, document requirements and support process, system and reporting improvements. This role develops specifications and acceptance criteria, performs analysis and validation activities, and helps align supported applications and technology solutions with business objectives.

Requirements

Bachelor’s Degree or equivalent work experience
Project management engagements
Business requirements documentation skills and/or participation requirements delivery
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports.
Ability to speak effectively before groups of customers or employees of organization.
Excellent written and verbal communication skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
Proficiency in advanced Excel, BI tools, SQL, and experience with ERP/financial systems
Process mapping experience using Visio or other mapping application
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
Specific vision abilities required by this job include close vision and ability to adjust focus.

Nice To Haves

PMP, CAPM, or CBAP certification or demonstrated knowledge of BABOK helpful

Responsibilities

Analyze business functions, operational trends, system capabilities and user needs to define business objectives, requirements, scope and supporting documentation
Elicit, analyze and document business requirements from business leaders, subject matter experts and cross-functional stakeholders
Develop workflow charts, process diagrams, specifications, acceptance criteria and related documentation to support business service delivery needs
Identify opportunities to improve productivity, scalability, profitability, controls and operational effectiveness through process analysis and business engagement
Conduct operational, financial, product, market and related research to support business planning, strategic decision-making and continuous improvement initiatives
Prepare and maintain actionable reporting, dashboards, metrics and analyses that highlight business trends, performance insights and opportunities for improvement
Perform recurring and ad hoc analyses to investigate operational challenges, evaluate performance and support data-driven recommendations
Recommend process, system and reporting improvements to leadership and participate in the implementation of approved changes
Monitor project and enhancement progress by tracking activities, resolving issues, communicating status and recommending corrective actions
Develop and maintain working knowledge of supported business applications, including operational use, business purpose, integrations, administration and product management needs
Perform unit testing and validation activities to confirm business requirements, system functionality and readiness for implementation
Occasionally work outside normal business hours to support system deployments and related implementation activities.
Facilitate large groups, manage conflict and arrive at a comprehensive decision
Follow-up and follow through on deliverables for the business and from SMEs
Participate in, and occasionally manage, daily huddles to ensure all parties are aware of project status, timelines, roadblocks and upcoming deliverables
Other duties and responsibilities as assigned