Business Analyst - Hospitality Systems

Capgemini • Atlanta, GA

4d • Hybrid

About The Position

Capgemini is seeking a highly motivated Business Analyst to support hospitality technology transformation initiatives. The role partners with Guest Services, Dining, Hotel Operations, Retail, QA teams, business stakeholders, and vendors to gather requirements, test and deploy solutions, provide training, and support successful adoption of hospitality systems across multiple operational environments. This is a hybrid role based in Miami, Florida.

Requirements

• At least 5 years of Business Analyst, systems implementation, or related experience.
• Strong experience with Jira, Confluence, TestRail, UAT, and defect management.
• Excellent communication, stakeholder management, facilitation, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel internationally as needed.
• Must be legally authorized to work in the U.S. without current or future employer sponsorship.

Nice To Haves

• Experience with hospitality, POS, guest services, or property management platforms.
• Familiarity with Agile methodologies, system integrations, and software delivery lifecycles.

Responsibilities

• Gather and document business requirements, user stories, and process flows.
• Manage Jira tickets, defects, enhancements, and testing activities.
• Support implementation of POS, Guest Services, Dining, and other hospitality technology solutions.
• Lead UAT, integration testing, defect resolution, and go-live support activities.
• Develop training materials and conduct end-user training sessions.
• Collaborate with business stakeholders, vendors, and cross-functional teams to support successful project delivery.

Benefits

• Paid time off, including 12–25 vacation days depending on employee grade, company-paid holidays, personal days, and sick leave, subject to policy.
• Medical, dental, and vision coverage.
• Retirement savings plans, such as a 401(k) in the U.S.
• Life and disability insurance.
• Employee assistance programs.
• Additional benefits as provided by local policy and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed