Business Analyst (Tier 1) -System Support

Hillsborough County Board of County Commissioners•Tampa, FL

1d•$51,313 - $66,707•Onsite

About The Position

Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals. The ideal candidate is a highly analytical and results-oriented professional with a strong background in supporting billing applications and delivering complex, cross-functional technology solutions. They demonstrate proficiency in evaluating data, workflows, and business processes, developing effective test plans, and applying foundational SQL skills to support reporting and analysis. They bring strong communication and interpersonal capabilities, enabling them to build productive relationships across all levels of the organization and with external stakeholders. Their experience spans the full project lifecycle, from initial business case development through implementation and operational transition, with a consistent record of contributing to multi-department initiatives. This candidate is proactive in collaborating across teams and skilled in working with external technology vendors to develop, refine, and prioritize solutions aligned with organizational and County-specific requirements. As a strategic thinker with a broad understanding of the business environments they support, they are committed to advancing process efficiency, innovation, and data-driven decision-making through the effective application of technology.

Requirements

Knowledge of business and management principles involved in strategic planning and procedures.
Knowledge of the organization, operating activities and administrative practices and policies of departments and agencies assigned.
Knowledge of analysis and research techniques, methods and procedures.
Knowledge of English spelling, grammar and punctuation.
Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.
Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.
Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.
Ability to communicate effectively and persuasively, both verbally and in writing.
Ability to participate effectively in the formulation of departmental policies and procedures.
Ability to work effectively with others.
Ability to set priorities, meet deadlines and multi-task.
Ability to use a computer and related software.
Bachelor’s degree in Business Management/Administration , Information Management Systems, Public Administration, Finance or related field; AND One year of experience in the development, implementation, and evaluation of business or management analysis; OR An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job- related competencies noted above.

Nice To Haves

Strong background in supporting billing applications
Foundational SQL skills
Experience spans the full project lifecycle, from initial business case development through implementation and operational transition
Consistent record of contributing to multi-department initiatives
Skilled in working with external technology vendors

Responsibilities

Plans study of work systems, processes, problems and procedures, such as organizational change, communications, information flow, integrated service delivery/production methods, inventory control, or cost analysis.
Gathers and organizes information on problems, systems, processes or procedures, including present operating procedures.
Selects the most appropriate analytical technique, and analyze data gathered and develop solutions or alternative methods of proceeding. Utilizes available computer systems resources and personnel to carry out analysis to support management’s need for performance improvement.
Organizes and documents findings of studies and prepares recommendations for implementation of new systems, procedures or organizational changes; recommends alternative solutions to management as to courses of action that best meet the organization’s goals.
Confers with personnel concerned to ensure successful functioning of newly implemented systems or procedures. May install new systems and train personnel in application.
Reviews forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Prepares management reports defining and evaluating problems and recommending solutions.
Performs other related duties as required.