Business Analyst, Tester and Virtual Trainer (Remote)

A1FED Inc

18h•Remote

About The Position

We are seeking a highly motivated and versatile professional to join our team in a combined role of Analyst and Trainer. The ideal candidate will play a key role across the project lifecycle—from requirements gathering and testing to end-user training and adoption support. This is a remote (US only) position supporting an IT investment and portfolio management initiative. This individual will support a high-impact project leveraging ServiceNow Strategic Portfolio Management (SPM), Proven Optics Capital Planning and Investment Control (CPIC) Application, and Proven Optics Technology Business Management (TBM) Cost Modeling Application.

Requirements

U.S. Citizenship OR Permanent Resident
Active Public Trust or higher clearance
3+ years of experience as an Analyst, Tester, Trainer
Experience documenting functional and technical requirements into User Stories and Expected Results
Experience developing Test Plans, test cases, and tracking issues
Demonstrated ability to test systems against documented requirements
Design and deliver training materials, including user guides, video walkthroughs, and SOPs
Facilitate virtual training sessions for end-users and stakeholders
Extremely well-developed organizational, time management, and analytical skills
Strong attention to detail and documentation skills
Excellent communication skills with the ability to simplify complex technical information
Ability to work remotely from within the United States only
Ability to work 8 AM to 5 PM EST
Ability to work independently in a remote team environment
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams)
Ability to work effectively in a remote, collaborative environment

Nice To Haves

Hands-on experience with ServiceNow Strategic Portfolio Management (SPM)
Familiarity with Proven Optics CPIC or TBM applications
Familiarity with Agile or SAFe delivery methodologies
Experience using ServiceNow Dev/QA/Test environments
ServiceNow certifications
Strong understanding of IT portfolio management, capital planning, or IT financial management

Responsibilities

Collaborate with business stakeholders to gather and refine requirements
Develop process documentation, user stories, and business workflows
Support configuration decisions aligned with best practices in IT portfolio and financial management
Develop and execute test plans and test case scenarios
Validate system functionality, reports, and dashboards
Identify and track defects, and support remediation efforts
Design and deliver training materials, including user guides, video walkthroughs, and SOPs
Facilitate virtual and live training sessions for end-users and stakeholders
Provide ongoing user support and promote platform adoption