Business Analyst, Technical Enablement

Practifi

2d•$75,000 - $95,000•Remote

About The Position

Our Technical Enablement team is the bridge between what our clients need and what our platform can deliver. As a Business Analyst, you’ll be the voice of the client—leading conversations, translating complex business requirements into clear specifications, and making sure nothing gets lost between “what they asked for” and “what we build.” You’ll work in a paired model alongside Technical Consultants so you can focus on the relationship and requirements side while they focus on the technical build. It’s a structure designed to make everyone better at what they do best. This isn’t a role that exists in a silo. You’ll talk to anyone you want, contribute to discussions across teams, and see how your work directly impacts our clients’ success. Because when you can trace your daily tasks to real outcomes, work actually feels worthwhile.

Requirements

3–5 years of experience in a business analyst, requirements analyst, or client-facing consulting role within SaaS, fintech, or professional services.
Demonstrated ability to lead client meetings independently and demonstrate value of technical projects, translating business needs into actionable plans.
Experience managing multiple concurrent client engagements with strong organizational and prioritization skills.
Familiarity with CRM platforms (Salesforce preferred).

Nice To Haves

Someone who’s comfortable being themselves (pets bombing Zoom calls welcome).
Curiosity about how things work and how they could work better.
Appreciation for transparency (we share everything—pay, challenges, wins).
Collaborative spirit (our Slack channels cover everything from work projects to reality TV).

Responsibilities

Serve as the primary point of contact for client MSP accounts, managing ongoing communication, timelines, and deliverables so clients always know where things stand.
Lead discovery sessions and client meetings to gather, clarify, and document requirements—translating business needs into clear, actionable specs for the technical team.
Advise clients on standard Practifi functionality versus custom builds, guiding them toward best-practice solutions that maximize value.
Coordinate with Technical Consultants, Client Success, and leadership to keep projects on track and resolve issues before they escalate.

Benefits

Competitive salary: $75,000 – $95,000
20 days paid vacation, 10 days paid sick, 3 paid personal days, 3 paid volunteering days (all annual from day one).
Comprehensive benefits package.
Annual Learnbucks stipend for continued education.
Your Practibuddy: Someone dedicated to helping you succeed from day one.
Real Work-Life Integration with flexibility.
Bi-annual Summits: Chicago gatherings for connection, collaboration, and celebration.
Genuine Connections.
Internal Celebrations: We celebrate big and small wins in Slack and IRL.
Cross-Team Collaboration: Talk to anyone, contribute anywhere.