Business Analyst Senior - Retail Bank Operations

PNC Bank•Pittsburgh, PA

4d•Onsite

About The Position

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. As a Senior Business Analyst, you will support business initiatives by analyzing processes, identifying opportunities for improvement, gathering and documenting requirements, and collaborating with stakeholders across the organization. This role serves as a key liaison between business partners and technology teams to drive solutions that enhance operational efficiency and customer experience. This position supports the Retail Lending Solutions and Mortgage Investor Operations group.

Requirements

University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Business Analyst experience.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Strong problem-solving and critical-thinking skills.
Excellent analytical and decision-making abilities.
Effective communication skills with the ability to collaborate across all levels of the organization.
Ability to manage multiple priorities in a fast-paced environment.
Self-motivation and the ability to work independently.
Ability to quickly understand business needs and drive projects forward with minimal direction.
Experience working within Agile environments.
Familiarity with Jira.
Experience with Edge Sales and Service.
Experience using Service Browser.
Experience with CRISS.
Business Needs
Business Processes
Data Analytics
Decision Making
Management Reporting
Prioritization
Waterfall Model
Analytical Thinking
Business Assessment
Consulting
Effectiveness Measurement
Information Capture
Modeling: Data, Process, Events, Objects
Problem Solving
Process Management
Project Management
Requirements Analysis
Software Product Business Knowledge

Responsibilities

Analyze business processes, workflows, and operational challenges to identify opportunities for improvement.
Partner with stakeholders to gather, document, and validate business requirements.
Facilitate communication across business and technology teams to ensure successful delivery of initiatives.
Support project planning, implementation, testing, and post-production activities.
Monitor and evaluate business solutions to ensure alignment with organizational objectives.
Manage multiple priorities while meeting project deadlines and business commitments.
Work independently and take ownership of assigned projects and deliverables.
Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
Provides consultation to clients on business designs, problem solving and business analysis to support project management.
Develops and maintains of all applicable policy and procedure documentation.
Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes.
Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.
Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service