Senior Business Operations Analyst
About The Position
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY Gathers, interprets and documents customer business needs that are translated into application requirements, operational requirements, use cases and test cases. Serves as the conduit liaison between internal business units, vendors and software application development teams. JOB DUTIES Understands and applies principles, theories and concepts related to the profession and ERCOT's culture. Exercises judgment within defined procedures and practices to determine appropriate action. Impact is generally limited to specific assignments or projects. May respond to inquiries and/or provide assistance and/or guidance to lower level workers. ADDITIONAL JOB DUTIES Level Senior - Above + Serves as the subject matter expert for the business analyst discipline within the organization Works on the most complex projects where analysis of situations requires an in-depth evaluation of variable factors. Has the ability to resolve complex issues in creative and effective ways Uses considerable latitude in methods, techniques and evaluations used to obtain results which will maximize return on investment for the organization Makes independent business decisions except in instances of unusually complex business scenarios Demonstrates proven, broad based business acumen including business/financial analysis and team leadership Mains knowledge of emerging trends and industry best practices
Requirements
- Requires minimum of 5 years of progressively responsible experience in internal business and technical analysis
- Requires demonstrated proficiency with technical writing
- Bachelor's Degree : Business Administration, Accounting, MIS, Computer Science or related field (Required)
- or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
Nice To Haves
- Prefer minimum of 2 years of experience in project management roles
- Sharepoint administration, database knowledge, ServiceNow, DCIM applications
- CBAP Certified Business Analysis Professional (preferred)
- CCBA Certification of Competency in Business Analysis (preferred)
Responsibilities
- Gathers, interprets and documents customer business needs that are translated into application requirements, operational requirements, use cases and test cases.
- Serves as the conduit liaison between internal business units, vendors and software application development teams.
- Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Impact is generally limited to specific assignments or projects.
- May respond to inquiries and/or provide assistance and/or guidance to lower level workers.
- Serves as the subject matter expert for the business analyst discipline within the organization
- Works on the most complex projects where analysis of situations requires an in-depth evaluation of variable factors.
- Has the ability to resolve complex issues in creative and effective ways
- Uses considerable latitude in methods, techniques and evaluations used to obtain results which will maximize return on investment for the organization
- Makes independent business decisions except in instances of unusually complex business scenarios
- Demonstrates proven, broad based business acumen including business/financial analysis and team leadership
- Maintains knowledge of emerging trends and industry best practices
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What This Job Offers
Job Type
Full-time
Career Level
Senior
