RQ00712 - Business Analyst - Senior

Maarut • Toronto, ON

5d

About The Position

The Business Analyst - Senior will be responsible for ongoing business requirements analysis and definition supporting the Agency Regions and Sector Capacity and Performance (SCP) portfolios in the completion of the Funding Management System, including future projects and system enhancements. This role acts as the single point of contact representing the Agency Regions and Sector Capacity and Performance (SCP) SMEs in the completion of the Funding Management System while collaborating with the vendor on Business Analysis/Requirements Gathering, supporting Development User Story refinement during Sprints, supporting User Acceptance Testing, and participating in Sprint Reviews and Back Log management. The Business Analyst will ensure that vendor business requirements are captured and completed in accordance with the Agency's highest standards and will support the business needs development of the Agency Enterprise CRM roadmap in partnership with various business stakeholders.

Requirements

• 3+ years of experience in Public Sector with developing complete Salesforce CRM solutions
• 5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud) Module
• 5+ years experience with Agile SCRUM methodology
• 5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis documentation
• 3+ years of experience with Salesforce and 3rd party system integrations
• Bachelor’s degree in computer science or equivalent experience
• 5+ years experience with delivering Salesforce CRM solutions
• 5+ years experience in software development methodologies such as Agile and SDLC
• Experience with Microsoft Office Word, Excel, PowerPoint, O365, Co-Pilot, SharePoint and Teams
• Proven critical thinking, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong communications skills to engage with all stakeholders
• Proven track record for building strong working relationships
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
• A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Nice To Haves

• Agile Scrum Experience
• Azure Dev Ops Experience
• PMI Professional in Business Analysis (PMI-PBA) Certification and/or IIBA Capability in Business Analysis (CCBA) Certification
• Salesforce Certified Business Analyst Certification (an asset)
• Salesforce Certified Nonprofit Cloud Consultant Certification (an asset)
• Chartered Professional Accountant (CPA) or equivalent financial experience (optional)
• Experience in healthcare, transfer payment administration, or public sector funding management processes

Responsibilities

• Funding Management System ongoing business requirements analysis and definition supporting the Agency Regions and Sector Capacity and Performance (SCP) portfolios in the completion of the Funding Management System including future projects and system enhancements.
• Acting the single point of contact representing the Agency Regions and Sector Capacity and Performance (SCP) SMEs in the completion of the Funding Management System while collaborating with the vendor on: Business Analysis/Requirements Gathering
• Supporting the Development User Story refinement during the various Sprints
• Supporting User Acceptance Testing
• Participating in Sprint Reviews and Back Log management
• Ensuring that the vendor business requirements are captured and completed in accordance with the Agency highest standards.
• Supporting the business needs development of the Agency Enterprise CRM roadmap in partnership with various business stakeholders.

What This Job Offers

• Career Level: Senior