Business Analyst - Salesforce

Anderson Business Advisors

20h•Remote

About The Position

The Business Analyst plays a critical role in shaping how the organization leverages Salesforce to operate at scale. The role is responsible for translating complex business needs into well-defined, scalable solutions by acting as the primary interface between Salesforce users and Salesforce engineering teams. Beyond requirements definition, the Business Analyst is expected to challenge assumptions, improve problem framing, and guide stakeholders toward sustainable, platform-aligned solutions that balance business outcomes with long-term maintainability. The role also owns end-to-end coordination of assigned Salesforce initiatives, ensuring disciplined execution while upholding a high standard of clarity, quality, and architectural integrity.

Requirements

3 - 6+ years experience as a Business Analyst or similar role
Demonstrated experience working directly with business users to define system requirements
Experience supporting software delivery teams in Agile environments
Strong written and verbal communication skills
Experience with Jira, Confluence, or similar tools
Bachelor’s degree or equivalent professional experience

Nice To Haves

Hands-on experience working with Salesforce implementations or enhancements
Ability to translate business workflows into Salesforce-aligned requirements
Experience working in enterprise or services-based organizations

Responsibilities

Work directly with Salesforce users across departments to understand workflows, pain points, and objectives
Ask probing questions to uncover root problems, not just requested features
Challenge unclear, conflicting, or solution-biased requests and reframe them into clear problem statements
Translate user needs into well-structured Epics, user stories, acceptance criteria, and definitions of done
Ensure requirements are complete, testable, and aligned with Salesforce platform capabilities and constraints
Proactively recommend Salesforce-native or simplified solutions where appropriate
Identify edge cases, dependencies, data impacts, and downstream process implications early
Build, maintain, and refine high-quality backlogs for Salesforce and related platforms (e.g., client portals)
Decompose Epics into logically sequenced, sprint-ready user stories
Ensure work entering engineering is stable, prioritized, and clearly understood
Own assigned Salesforce initiatives from intake through launch
Plan timelines, milestones, dependencies, and delivery checkpoints
Coordinate across Salesforce users, engineers, QA, training, and documentation resources
Surface risks, ambiguity, and trade-offs early and transparently
Drive delivery discipline without compromising requirement clarity or solution quality
Independently own ambiguous, cross-functional Salesforce initiatives
Challenge senior stakeholders constructively without escalation
Mentor less-experienced analysts through example and feedback
Identify systemic issues in Salesforce usage and recommend improvements