Business Analyst - Revenue Operations Vendor Services - PA/WV

FirstEnergy•PA, PA

37d•Hybrid

About The Position

This position is part of the Human Services Energy Conservation Department and reports directly to the Department Supervisor. The department manages Pennsylvania’s WARM Program and New Jersey’s Comfort Partners Program, which provide energy efficiency services to income-eligible customers. The team works with contracted service providers to deliver energy audits and implement cost-effective measures that reduce energy usage, lower utility costs, and improve home energy efficiency.

Requirements

A two- to four-year degree in a related discipline is preferred, along with a minimum of four years of professional-level experience. In lieu of a degree, seven years of related experience at an exempt (professional) level is required, including data reporting, analysis, costing, and strategic recommendations.
Experience managing programs, projects, or vendor relationships.
Demonstrated ability to build collaborative relationships through respectful communication, active listening, and professional interactions with employees, contractors, customers, and other stakeholders.
Strong analytical and problem-solving skills with the ability to interpret data and develop actionable recommendations.
Demonstrated ability to build collaborative relationships with internal stakeholders, contractors, and external partners.
Effective leadership, organizational, and project management skills.
Ability to work independently, manage multiple priorities, and meet deadlines.
Strong customer focus with a commitment to delivering high-quality results.
Excellent written, verbal, and interpersonal communication skills.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Access.
Strong attention to detail and commitment to accuracy.

Nice To Haves

Knowledge of energy efficiency programs, building science, conservation technologies, and industry best practices preferred.
Familiarity with utility operations, customer energy usage, and applicable state regulations is a plus.
Willingness to travel occasionally throughout the FirstEnergy service territory.

Responsibilities

Ensuring compliance with state regulations and company policies while supporting the effective delivery of low-income usage reduction programs.
Overseeing contractor quality and compliance.
Managing program budgets.
Monitoring vendor performance.
Serving as the primary liaison for third-party service providers.
Using data analysis and reporting to identify trends, drive continuous improvement, support strategic decision-making, and ensure vendors meet performance expectations and contractual deliverables.
Conducting quarterly vendor performance reviews and addressing operational issues as they arise.
Demonstrating a strong commitment to safety in all aspects of work and decision-making.
Leading the development and enhancement of policies and procedures to support regulatory compliance and program effectiveness.
Supporting the preparation of regulatory filings, presentations, and testimony for internal and external stakeholders.
Researching and evaluating emerging energy efficiency technologies, measures, and industry best practices.
Providing performance feedback and guidance to third-party vendors to drive continuous improvement.
Representing FirstEnergy at industry conferences, stakeholder meetings, community events, and working groups.
Monitoring contractor performance and compliance through quality assurance reviews and reporting.
Analyzing operational challenges and developing recommendations to improve program performance and efficiency.
Conducting research and data analysis to support program strategy, decision-making, and regulatory requirements.
Identifying opportunities to enhance customer experience and improve program delivery.
Developing scope-of-work documents and vendor requirements aligned with program objectives.
Supporting critical business initiatives and emergency response efforts, including storm restoration activities as needed.
Maintaining expertise in energy efficiency programs, technologies, regulations, and industry trends through ongoing professional development.