Business Analyst - Print Center Operations Oversight - Hybrid

Gainwell Technologies LLC

1d•Hybrid

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. As a Business Analyst - Print Center Operations Oversight - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. In this position you will be responsible for managing the day to day operations for all Print Services.

Requirements

Three or more years of experience leading Print Services operations support
Proven experience in reporting, analysis, and performance tracking
Advanced proficiency in Microsoft Excel and Microsoft Teams
Ability to independently identify, troubleshoot, and resolve issues with minimal direction
End-to-end management of the change order process, from initiation through completion
Self-starter who demonstrates strong initiative, learns quickly, and adapts effectively in a fast-paced environment
Strong written, verbal, and presentation skills, with strong interpersonal abilities and the capacity to communicate effectively with business leaders, clients, and technical teams
Influential team player who motivates others and thrives in a collaborative team environment

Nice To Haves

Familiarity with ServiceNow and JIRA is preferred, with the ability and willingness to learn as needed

Responsibilities

Oversight of operations for all Print Services, including supervision of Print facility staff involved in delivering Print Services.
Single Point of Contact for all day to day operational communications to and from the Project Manager and customer.
Service Level Agreement management monitoring and reporting.
Print Schedule management and communication.
Incident management oversight, monitoring and communication.
Escalation to Project Manager for issue resolution.
Inventory management for pre-printed and other necessary materials stored at the Primary and Backup Facilities.
Manage the response to identified critical incidents identified by the Customer and/or Print Center staff and will act as the liaison between the customer and Print Center staff on all recovery activities, including but not limited to annual tests and/or simulations.