Business Analyst, Portfolio Management

LUMA Energy • Santurce-NEOS, PR

2d

About The Position

Supports the effective use of data, technology tools, and business applications across the utility asset lifecycle. The role helps ensure accurate information and optimized processes that enhance operational performance and strategic decision-making.

The Business Analyst develops process models, gathers and documents business requirements, supports user acceptance testing and change management, and collaborates with IT/OT teams on software lifecycle changes and business process integration. The role also identifies basic data analysis needs, follows company policies and applicable regulations, participates in storm restoration tasks and drills, and performs other aligned duties as needed.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related field from an accredited university.
• 3 years of experience in business or data analysis, including data modeling.
• Experience with asset management and work management enabling technologies, preferably within the utility sector.
• Excellent analytical skills, including the ability to break down issues and assess risks, benefits, and impacts.
• Strong initiative and ability to act proactively and own outcomes.
• Ability to apply sound judgment in decision-making.
• Ability to manage and resolve conflicts effectively.
• Solid skills in Microsoft Office applications, particularly Excel, for analysis and reporting.
• Knowledge of engineering tools, asset information collection workflows, and the utility network asset lifecycle.
• Strong interpersonal and communication skills, including the ability to work effectively across diverse stakeholder groups.
• Understanding of the capabilities of the organization’s core business technologies and their relationship to business processes.
• Strong written and oral English communication skills.
• Valid driver’s license.

Nice To Haves

• Experience with Business Process Model and Notation (BPMN 2.0).
• International Institute of Business Analysis (IIBA) certification.

Responsibilities

• Develop business process models for new or revised processes to document workflows and support continuous improvement.
• Conduct requirements-gathering and process-development sessions with business representatives to capture business needs.
• Maintain business requirements, User Acceptance Testing (UAT) scenarios, and process documentation throughout the project lifecycle.
• Support the development of change management materials to help business users transition to new tools and technology.
• Collaborate with IT/OT teams to understand software lifecycle changes and assist with integrating updates into business processes.
• Identify basic data analysis needs to support understanding of business problems and decision-making.
• Follow company policies, procedures, and standards to comply with applicable laws and industry regulations.
• Participate in storm restoration tasks and assigned drills to support safe and reliable service recovery.
• Perform additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level