Business Analyst PMM - Temporary

Consensus Cloud Solutions

3h•Remote

About The Position

Consensus Cloud Solutions is a leading digital cloud fax and interoperability solutions organization. Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data. Consensus leads the industry in data exchange solutions and is continuing its strategic expansion. This role is a temporary position focused on supporting the Product Marketing (PMM) department. Consensus Cloud Solutions is an Equal Opportunity Employer and celebrates diversity, committed to creating an inclusive and equitable environment for all employees. They offer many remote and hybrid career opportunities.

Requirements

3+ years of experience with business analysis.
3+ years of experience with Highspot or Market Research Methodologies.
Expert knowledge of CMS/LMS platforms (Highspot preferred) and the ability to manage complex user hierarchies and permission sets.
A leading authority on the company's market space with the ability to translate research into strategic counsel for executive leadership.
Proficiency in monitoring system data and product usage stats to benchmark performance and drive organizational change.
Expert use Highspot, of Jira for project and time tracking as required and Slack for real-time team coordination and community management.
Ability to identify and implement workflow improvements that align with corporate governance and increase GTM execution quality.
Bachelors Degree required.
Reliable, high speed internet.

Nice To Haves

Certifications in Highspot or Market Research Methodologies.

Responsibilities

Serve as the primary point of contact and administrator for the CMS and LMS (Highspot).
Manage user lifecycles (licenses, groups, and permissions), monitor system usage, and establish company-wide best practices for platform efficiency and corporate governance.
Partner with Product Marketing, Marketing and Sales to optimize site structure, page layouts, and design consistency.
Build and maintain product pages and a "Sales Repository" to ensure collateral is easily accessible, branded correctly, and regularly refreshed or archived.
Create and deliver ongoing platform training sessions for all internal users.
Build learning courses and modules that meet specific objectives, ensuring a robust certification and completion process is in place to support departmental growth.
Benchmark and report on key data points regarding system usage, content governance, and process improvement.
Identify where attention is needed—such as outdated collateral or low usage areas—to optimize the internal tech stack.
Conduct detailed market research to inform corporate strategy.
Perform competitive intelligence, gather "Voice of the Customer" insights, and analyze industry trends and regulatory requirements to advise executive leadership.
Collaborate with Product Management, Marketing and Product Marketing to identify and track key product usage statistics, providing data-driven insights to help shape the long-term product vision.
Manage project tracking via Jira and maintain active communication channels (Slack) to ensure cross-functional collaboration is occurring seamlessly across all departments.
Perform additional tasks and lead special projects as aligned with the evolving needs and strategic objectives of the Product Marketing (PMM) department.
Perform other duties and responsibilities as required, assigned, or requested.